Pedalada10 Casino - A conta do jogador foi bloqueada.

I made a withdrawal at this house and it was taking a long time to pay and when I went to see my account it was blocked and I had checked everything before entering the house.

Fiz um saque nessa casa e estava demorando muito pra pagar e quando fui ver minha conta ela estava bloqueada e eu tinha verificado tudo antes de entrar na casa.

Dear marcosr78,

Thank you very much for submitting your complaint. I’m sorry about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you have passed the KYC verification?

Have you made any successful withdrawals from this casino in the past?

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear marcosr78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.