Piperspin Casino - A conta do jogador está bloqueada geograficamente.

Good morning,

I made a withdrawal of €1,250 yesterday after verifying my account.

The current balance is still approximately €8,300.

Magically this morning I discovered that the site had geoblocked my country (Italy), randomly without warning.

I would like to play at this casino or at least withdraw what I am entitled to.

From the casino page, the login redirects to other casinos, probably from the same group.

Unfortunately, I haven't taken screenshots of my winnings, but I'm sure casino logs and account information will tell you everything.

I immediately emailed support, but I prefer to protect myself now, otherwise I will contest the deposits made (which are still more than €3,000.00).

Do you think it makes sense to use a VPN in the meantime to at least access the account?

It seems absurd to me since yesterday they paid without problems.

Thank you,

Buongiorno,

ho effettuato ieri un prelievo di € 1.250 dopo aver verifcato il conto.

Il saldo attuale è ancora di circa € 8.300.

Magicamente stamattina scopro che il sito ha geoblocked la mia nazione (Italia), a random senza preavviso.

Vorrei giocare su questo casino o comunque prelevare quanto mi spetta.

Dalla pagina del casino il login reindirizza ad altri casino probabilmente dallo stesso gruppo.

Purtroppo, non ho effettuato screen delle vincite, ma sicuramente dai log dei casino e dalle informazioni sull'account si può desumere il tutto.

Ho scritto subito una mail al supporto ma preferisco tutelarmi sin da ora, altrimenti contesterò i depositi effettuati (che sono comunque superiori a € 3.000,00).

Secondo voi ha senso usare una VPN nel mentre per accedere almeno all'account?

Mi sembra assurdo visto che ieri hanno pagato senza problemi.

Grazie,

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Piperspin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you tried using a VPN to regain access to the website and your account?
• Could you please share with me your communication with the casino regarding the issue or any other evidence of the incident? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear PadanoVillano,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas