Pistolo Casino - A conta do jogador foi encerrada.

Playing at pistolo with a deposit bonus I get a good amount after I have fulfilled the withdrawal conditions I make 3 requests of 500 on August 20, 21 and 22 after almost a month and many conversations I get the 2 and they ask me for identification for the last one

Then, after I sent them what they asked for, they closed my account without putting in the last 500 euros and they say it won't be opened again.

Παίζοντας στη pistolo με bonus κατάθεσης πιάνω ένα καλό πόσο αφού έχω συμπληρώσει τους όρους ανάληψης κάνω 3 αιτήματα των 500 στις 20 21 και 22 Αυγούστου μετά από ένα μήνα σχεδόν και πολλές συνομιλίες παίρνω τα 2 και μου ζητάνε ταυτοποίηση για το τελευταίο

Κατοπιν αφού τους έστειλα ότι ζήτησαν μου έκλεισαν το λογαριασμό χωρίς να βάλουν τα τελευταία 500 ευρώ και λένε ότι δε θα ξανά ανοίξει

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pistolo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the decision to close your account and not pay out the remaining winnings to you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Gekinho10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru