Pistolo Casino - A retirada do jogador foi adiada.

Ladies and Gentlemen

I requested a withdrawal of €200 from Pistolo.com on July 1, 2025. As of today, July 17, 2025, despite repeated inquiries, the money has not been credited to my account, nor have I received any definitive information about the withdrawal status.

Over the past 17 days, I have contacted customer service several times via email and live chat, but have received only automated and evasive responses without any concrete information or a fixed date.

I have already deposited a significant amount of money on this platform and feel severely disadvantaged and betrayed in my trust by this delay and lack of communication.

I hereby request that you urgently review my case and that Pistolo.com process the payout immediately or inform me definitively when I can expect the payout.

Thank you for your support.

Sehr geehrte Damen und Herren,

ich habe am 01. Juli 2025 eine Auszahlung in Höhe von 200 Euro bei Pistolo.com beantragt. Bis heute, dem 17. Juli 2025, ist das Geld trotz mehrfacher Nachfragen weder auf meinem Konto eingegangen, noch habe ich eine verbindliche Auskunft über den Auszahlungsstatus erhalten.

In den letzten 17 Tagen habe ich mehrmals per E-Mail und Live-Chat Kontakt mit dem Kundendienst aufgenommen, erhielt jedoch ausschließlich automatische und ausweichende Antworten ohne konkrete Informationen oder ein festes Datum.

Ich habe bereits eine erhebliche Summe auf dieser Plattform eingezahlt und fühle mich durch diese Verzögerung und mangelnde Kommunikation stark benachteiligt und in meinem Vertrauen enttäuscht.

Ich bitte Sie hiermit um dringende Prüfung meines Falls und darum, dass Pistolo.com die Auszahlung umgehend durchführt oder mir verbindlich mitteilt, wann ich mit der Auszahlung rechnen kann.

Vielen Dank für Ihre Unterstützung.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear kingmuradi01086,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas