Pistolo Casino - O jogador afirma que o seu pagamento foi atrasado.

Good morning, I am waiting for 3 withdrawals of 500 euros each, in order from 20th, 21st and 22nd April. The casino replied that they are requesting payment and that there are technical problems and my funds are safe.

Buongiorno aspetto 3 prelievi da 500 euro l uno in ordine dal 20 21 e 22 aprile il casinò mi risponde che stanno sollecitando e ci sono dei problemi tecnici e i miei fondi sono al sicuro

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Dear Yari81,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok thank you so much you are the best

Ok grazie infinite siete i migliori

Then I'll tell you to update me

Poi vi dico aggiornatemi

Dear Yari81,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, in the end, exhausted by the answers, I replayed everything at that point they decided to close my account with active bonus rounds plus diamonds that were needed for mini games.

No alla fine esausto delle risposte ho rigiocato tutto a quel punto hanno deciso di chiudere il mio accaunt con giri bonus attivi più dei diamanti che servivano per dei mini guochi

Dear Yari81, thank you for your reply. 

I am sorry to hear that, but I understand. Since you have decided to play your winnings, I’m afraid there is not much we can do for you. I understand that this would have never happened if you could withdraw on the first attempt, but at this point, we cannot ask the casino to refund your lost winnings.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Karla