Pistolo Casino - O levantamento dos prémios dos jogadores está atrasado.

Hello, I am filing a BRAND NEW official complaint against Pistolo Casino because they manipulated my previous case. As soon as my first complaint was marked as "Resolved", the casino immediately stopped my daily €500 payouts. They intentionally tricked the platform to close the dispute and they are now ignoring my requests. I am still missing a total of €1,750 (€1,500 in pending withdrawals and a €250 remaining balance). My account is 100% verified, and no bonuses were active. I request the Casino Guru team to investigate this issue and force the operator to pay my remaining funds.

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Dear Pogkitos,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I lost some money, they owe me 1300 euros, please do something

Έχασα καποια λεφτα μου χρωστάνε 1300ευρω παρακαλώ κάντε κάτι

Dear Pogkitos,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

They charged me 300 euros today and they owe me 1000 in withdrawals, please do something

Μου βαλανε σημερα 300 ευρω και μου χρωστανε σε αναληψεις 1000 σας παρακαλώ κάντε κάτι

Hello, I would like to provide an update on my complaint. As you can see from the first attached screenshot, today on 05/08/2026, the casino partially paid out €500 but rejected the remaining €500 at 10:05:17, returning it to my balance.As shown in the second screenshot, I have already submitted a new withdrawal request for the remaining €500 at 16:10:25, and my balance is now €0.20. I have not gambled any of the money. Please process this with the casino

I am attaching the official response I received today (06/08/2026) from Pistolo support. They claim that the cancellation of the 500€ was made by the payment provider. As you can see, they also admit that they have received my new withdrawal request, but they state that the process is starting again from the beginning. It is obvious that they are using the provider as an excuse to gain time and force me to gamble my winnings. Please take this into account when considering the complaint.

Σας επισυνάπτω την επίσημη απάντηση που έλαβα σήμερα (06/08/2026) από την υποστήριξη του Pistolo. Ισχυρίζονται ότι η ακύρωση των 500€ έγινε από τον πάροχο πληρωμών.Όπως μπορείτε να δείτε, παραδέχονται επίσης ότι έχουν λάβει το νέο μου αίτημα ανάληψης, αλλά αναφέρουν ότι η διαδικασία ξεκινάει πάλι από την αρχή. Είναι προφανές ότι χρησιμοποιούν τον πάροχο ως δικαιολογία για να κερδίσουν χρόνο και να με αναγκάσουν να παίξω τα κέρδη μου. Παρακαλώ να ληφθεί υπόψη στην εξέταση της καταγγελίας

Could you please give an update on your pending withdrawal? If it has not been processed, please post the withdrawal page and any messages from the casino about the delay.

They don't answer, they returned the money, I made a new withdrawal and they haven't put it in.

Δεν απαντάνε γυρίσανε τα λεφτα πίσω έκανα καινούργια ανάληψη και δεν τα έχουνε βαλει

The casino has just blocked all payment methods for my account and my region to prevent me from withdrawing, while one €500 withdrawal is still pending. This is clear retaliation for my complaint

Dear Pogkitos,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina, (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Pogkitos,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina