Play Fortuna Casino - Os ganhos do jogador não são pagos.

I won this prize, but the casino didn't pay me this amount, so I'm filing a complaint against them. Take a look at the response they gave me.

Ganhei esse preço, mas o cassino não me pagou essa taxa, então estou reclamando deles, veja a resposta que me deram.

Dear mehmetaliii4545,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify what prize did you win?

Could you kindly confirm if you passed the KYC verification?

Have you made any successful withdrawals before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I am sorry but the screenshots do not show that you won anything. If you do not have any other, clear evidence, I am afraid we will have to reject this complaint.

What else do you want me to send you? As you can see in the photo, the photo is a game in your casino, I entered and won and you didn't pay, I don't have any video, what can I send you? ? There's only an image I won, but you're doing trickery unfortunately I'm not a person who looks for adventure to have problems with you here on this platform, you made a mistake, you don't want to pay for your mistake, keep your own mistake, reject it or accept it. I won this amount image I believe this painting is a theft and is not acceptable. I advise you to pay the price and act honestly. Remember that I am not a person who would go here and chase such a sum. I am complaining and condemning you on the guru casino platform.

O que mais você quer que eu te mande? Como você pode ver na foto, a foto é um jogo no seu cassino, entrei e ganhei e você não pagou, não tenho nenhum vídeo, o que posso te enviar? ? Só tem imagem ganhei msm vcs faz malandragem infelizmente Não sou uma pessoa que procura aventura para ter problemas com você aqui nesta plataforma, você errou, não quer pagar pelo seu erro, fique com o seu próprio erro, rejeite ou aceite.eu ganhei essa valor imagem Acredito que esta pintura seja um roubo e não é aceitável. Aconselho você a pagar o preço e agir com honestidade. Lembre-se que não sou uma pessoa que iria aqui e correria atrás de tal quantia.Estou reclamando e condenando você na plataforma do guru casino.

The screenshot does not display any winnings or the casino where you played the game. It doesn't provide us with enough information to involve the casino in resolving the complaint and investigating the situation.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.