PlayUZU Casino MX - O jogador não recebeu os ingressos prometidos.

There was an offer that gave 500 bingo tickets for a first deposit of 100 pesos. I took advantage of it, but I didn't receive the 500 tickets. I contacted support, and they just said they were sorry and that it was a mistake, and that was it. I've attached screenshots of the conversation I had with a representative as proof.

Hay una oferta que ofrece 500 boletos de bingo por un primer deposito de 100 pesos lo hice y no me dieron la recompensa de los 500 boletos contacte a sorporte y me resulta que solo me dijeron que lo lamentan y que es un error y ya fue todo. Anexo imagenes de la conversacion que tuve con una asistente como prueba

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayUZU Casino MX.

Please allow me to ask you a few questions so I can better understand the situation.

• According to one of the screenshots, another bonus might have already been activated with your deposit. Did I understand the chat correctly?
• Would you be able to share the explanation you received from the casino regarding why the bonus wasn't credited?
• Post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas