PlayUZU Casino MX - O jogador não recebeu os ingressos prometidos.

There was an offer that gave 500 bingo tickets for a first deposit of 100 pesos. I took advantage of it, but I didn't receive the 500 tickets. I contacted support, and they just said they were sorry and that it was a mistake, and that was it. I've attached screenshots of the conversation I had with a representative as proof.

Hay una oferta que ofrece 500 boletos de bingo por un primer deposito de 100 pesos lo hice y no me dieron la recompensa de los 500 boletos contacte a sorporte y me resulta que solo me dijeron que lo lamentan y que es un error y ya fue todo. Anexo imagenes de la conversacion que tuve con una asistente como prueba

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayUZU Casino MX.

Please allow me to ask you a few questions so I can better understand the situation.

• According to one of the screenshots, another bonus might have already been activated with your deposit. Did I understand the chat correctly?
• Would you be able to share the explanation you received from the casino regarding why the bonus wasn't credited?
• Post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

They offer two bonuses, well at least those are the ones that appeared in my surprises (offers)

1 - 200 bingo cards if you spend 100 pesos on bingo

2 - 500 bingo cards with your first deposit

The offers appeared separately; the first one was credited to me, but when I tried to claim the second one, that's where the problem arose—it couldn't be credited to me, or they refused to do so. In the conversation, I clearly told the staff that I met the requirements, and their response was that it was their mistake and that they would correct it, and therefore they couldn't give me the 500 bingo cards.

P.S.: The assistant told me I had to play the 100 pesos deposit required right there at the bingo hall to access the promotion, which I did, but that's not one of the promotion's requirements. I've attached screenshots of both promotions and the staff's response.

ellos ofrecen dos bonos, bueno almenos son los que a mi me aparecieron en mis sorpresas(ofertas)

1 -200 cartones de bingo si gastas 100 pesos en el bingo

2 -500 cartones de bingo con tu primer deposito

Las ofertas aparecen independientes, la 1 si me la acreditaron pero al mlmen De querer reclamar la numero dos ahi fue el problema que no se me pudo acreditar o no quisieron hacerlo. en la conversación claramente le comento yo al personal que cumpli los requisitos y su respuesta fue que es un error de ellos y que lo van a corregir y pues que no pueden otorgarme los 500 cartones para jugar en bingo.

pd: la asistente me alega que tengo que jugar los 100 pesos que se piden de deposito ahi mismo en el bingo para poder acceder al la promoción cosa que tambien hice pero eso no esta en los requisitos de la promocion para poder acceder a ella. Les anexo las capturas de las dos promociones y de la respiesta del personal.

I have attached the response from the staff.

Aqui anexo la respuesta por parte del personal

I'm still waiting for a response.

Sigo esperando respuesta

Thanks for your patience.

Since you benefited from one bonus following your deposit, there is no expectation the casino would let you benefit from another bonus as well. Please let me know if there is any other information for us to consider regarding your complaint.

Looking forward to your reply.

These are different bonuses and bonuses that are still being offered in the section

Son bonos distintos y bonos qie se siguen ofertando en la seccion

Thanks for sharing your point of view.

The facts the bonuses are offered doesn't mean you are eligible for one after already benefiting from another. Unless there is further information for us to consider, we won't be able to assist you with the issue.

Looking forward to your reply.

Dear Mareno28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru