PLG.BET Casino - A retirada do jogador foi adiada e o acesso à conta foi restrito.

i deposited 2937$ on 16.7.2025 after playing a while i asked why the withdrawal of skins (cs skins) not working after answering they blocked my account not the log in but everything else. i was not able to play dice etc always said access denied. they wanted me to kyc what i sent on 18.7 now a momth later they still say i need to be patient. since yesterday they dont answer at all anymore. i hope casono guru can help me get my funds cuz idk whats going on i feel like im getting scammed

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PLG.BET Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please list which documents the casino requested and which ones you provided?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

since 16.7.2025

in chat when i asked why cs skin withdrawal is not working

both sports dice roulette everything and everything is blocked

no i used no bonus

yes my id back and forth a video where i show my face, id document and the website behind

that should been all sadly i only have the start starting from 1st august as the rest auto deleted

hello?

Hello justaloser,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you justaloser for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask PLG.BET Casino for their help in resolving this complaint. We would like to know what the issue is with the player's account and what we can do to help the player withdraw their assets.

Thank you!

those scammers will never say a word

so whats going on?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

its been nearly a month will anybody do smth here?

.....

wtf is this here?!

Dear justaloser, I apologize for the delayed response.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority and submit a complaint to them through the validator on the casino website (validator link). The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded, if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter