Rabetmx Casino - A desistência do jogador foi adiada.

I won three times, totaling approximately 75,000 pesos, and after completing the withdrawal process to my account... a total of three months have passed and I haven't received a single peso so far.

GANE POR TRES OCASIONES SUMNDO UN TOTAL DE APROXIMADAMENTE 75OOO PESOS Y UNA VEZ REALIADO EL PROCESO DE RETIRO A MI CUENTA ..LLEVAN UNT TOTAL DE 3 MESES PASADOS Y NO E RECIBIDO NINGUN PESO HASTA EL MOMENTO

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

ANSWERS.....

1.- NO, I HAVE NEVER PERFORMED ANY PREVIOUS WITHDRAWALS

2.- IF THE KYC VERIFICATION HAS ALREADY BEEN COMPLETED... SINCE I COMPLETED THE PROCEDURES TO BE ABLE TO WITHDRAW... AND I EVEN USED THE PAYMENT CHANNEL... THAT IS, I DEPOSITED AGAIN... IN ORDER TO USE SAID CHANNEL AND BE ABLE TO WITHDRAW MY EARNINGS MORE EASILY.

3. My winnings are accumulated from the deposits I made, and it was through the games I played that I accumulated these winnings...

RESPUESTAS.....

1.- NO, NUNCA E REALIZADO NINGUN RETIRO ANTERIORMNETE

2.- SI YA SE REA LIZO LA VERIFICACION DE KYC...DESDE QUE REALIZE LOS TRMITES PARA PODER RETIRAR... E INCLUSO REALIZE EL USO DE CANAL DE PAGO...ES DECIR VOLVI A DEPOSITAR.. PARA PODER HACER USO DE DICHO CANAL Y PODER RETIRAR CON MAYOR FACILIDAD MIS GANANCIAS.

3.- MIS GANANCIAS SON ACUMULADAS POR LOS DEPOSITOS QUE REALIZE Y QUE EN EFCTO MEDIANTE LOS JUEGOS QUE JUGUE, FUE QUE ACUMULE DICHAS GANANCIAS...

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Dear aguisor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I would like to know what happened to my complaint?

Will they pay me or not?

Me gustaria saber que paso con mi queja?

Si me van a pagar o no?

Hello aguisor,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo (jakub.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear aguisor,

I’m sorry to inform you that Rabetmx Casino appears to be operating unfairly and displays several characteristics commonly associated with scam casinos. We already have records of similar complaints involving practices such as requesting additional deposits in order to increase withdrawal limits or unlock VIP levels before processing payouts. These are not practices consistent with reputable and properly operating casinos.

In addition, the casino’s website does not provide any valid or transparent contact information for the responsible department, leaving us with no reliable way to reach them regarding your case. Unfortunately, under these circumstances, we are unable to effectively mediate or provide further assistance.

As a result, we will now close this complaint as unresolved.

Should the casino become aware of this complaint and decide to respond or cooperate in the future, we can reopen the case and you will be notified by email.

For future play, we strongly recommend choosing casinos with verified licensing, transparent policies, and positive industry reviews in order to avoid similar situations.

I am sorry we could not be of more help on this occasion.

Best Regards,

Kubo