ReadyCasino - Retirada do jogador atrasada e repetidas solicitações de verificação.

I've been waiting for ten days now for my withdrawals from Ready. The withdrawals were requested after account verification was completed and confirmed via chat. However, after many attempts to fix this, the response is always the same "wait for release". According to the casino page, payment via Pix should be IMMEDIATE, or up to three days for a bank transfer and I requested via Pix.

Worse than this, is the humiliation I have been subjected to by the Casino. Twice they asked me to send a selfie holding a piece of paper with "Hello Ready Casino" and the current date written on it, along with my ID. I sent it and contacted via chat a few days later because they had not verified this photo. I was informed by the agent that the account was fully verified, I have proof of this. I have even received the confirmation email. I requested withdrawals that were denied. To my indignation, they requested the same selfie with the document and the paper written again, and even with me winking my right eye, so I submitted to that once again. I sent it on the same day and afterwards, my account was verified again but the payment is still not done. This casino is a too big fraudster. They resolve nothing via chat for 10 days. I am tired of waiting and not receiving my winnings, of sending the same things three times, receiving verification confirmation and still no payment. I am attaching some proofs which explains the situation.

Estou há dez dias aguardando meus saques na Ready. Os saques foram solicitado após verificação da conta ser concluída e confirmada via chat. Entretanto, após inúmeras tentativas de resolver, a resposta é sempre a mesma " aguarde liberação". Na página do cassino consta pagamento IMEDIATO via pix, ou até três dias para transferência e solicitei via pix.

pior que isso, é a humilhação a que sou submetida pelo Casino, por duas vezes solicitaram que eu enviasse uma selfie segurando um papel escrito " olá Ready cassino" e a data atual juntamente com o documento. Enviei e chamei no chat dias depois pq não haviam verificado essa foto, fui informada pelo agente que a conta estava totalmente verificada, tenho provas disso. Inclusive recebi o email de confirmação. Solicitei saques que foram rejeitados, para minha indignação, solicitaram mais uma vez a Mesma selfie com o documento e o papel escrito novamente, e ainda piscando o olho direito, lá fui eu me submeter a isso mais uma vez. Enviei no mesmo dia e Após, minha conta foi novamente verificada e até agora nada de pagamento. Cassino caloteiro demais. Não resolvem nada via chat há 10 dias. Estou cansada de esperar e não receber meus ganhos, de enviar 3 vezes as mesmas coisas, receber a confirmação da verificação e nada de pagamento. Envio alguns anexos comprovando o que está acontecendo.

Dear NunhezLeticia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Could you please advise when was the last time you submitted documents to the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello!

I understand the importance of confirming the veracity of the account, however, I have already received the message "your account has been verified" three times.

the last repeatedly requested photo was sent on 04/14/2034, right after receiving the "account verified" message, requesting withdrawals and being rejected by the Casino. In this order. Today is the 8th business day without withdrawals.

I played slots:

Big Bass Floats My boat for almost 2h;

Gates of Olympus

Eye of Cleopatra where I last won.

No, no bonuses were used on this platform.

I deposited R$300 at 8:38 pm on 04/04/2024 and played with a real balance.

I am really very indignant about this whole process that cannot be resolved at the Casino, I thank Casino Guru for the help and I would like to take this opportunity to remove any offensive words that I used in the moment of fury.

Olá!

Entendo a importância de confirmar a Veracidade da conta, entretanto, já recebi três vezes a mensagem "sua conta foi verificada".

a última foto solicitada repetidamente foi enviada no dia 14/04/2034, logo após receber a mensagem de "conta verificada", solicitar os saques e serem rejeitados pelo Casino. Nesta ordem. Hoje é o 8º dia útil sem saques.

Joguei nos slots:

Big Bass Floats My boat por quase 2h;

Gates of Olympus

Eye of Cleópatra onde tive o último ganho.

Não, nenhum bônus foi utilizado nesta plataforma.

depositei R$300 as 20h38 de 04/04/2024 e joguei com saldo real.

Realmente estou muito indignada com todo este processo que não se resolve no Casino, agradeço pela ajuda do Casino Guru e aproveito para retirar quaisquer palavras ofensivas que eu tenha usado no momento de fúria.

I can see the casino representative replied on our forum regarding the complaint with an explanation for the rejection of the documents.

I'll await your reply.

Hello!

I replied in the topic itself.

the photo with the blinking eye was a request from the casino via chat, I can prove it.

The wrong date may have been my mistake.

They didn't ask for the elbow appearing last time,

Anyway, they were all accepted and I received confirmation of each verification after submission.

I would like to inform you that I received all withdrawals from the casino, the last one was received yesterday.

However, I am resolving the issues with my bank due to the high value of the withdrawals.

I am very pleased with Casino Guru's help in resolving this issue. Thank you very much.

Olá!

respondi no próprio tópico.

a foto com o olho piscando foi solicitação do casino via chat, posso provar.

a data errada pode ter sido equívoco meu.

Nao solicitaram o cotovelo aparecendo na última vez,

de qualquer forma, todas foram aceitas e recebi a confirmação de cada verificação após envio.

aproveito para informar que recebi todos os saques do cassino, o último foi recebido ontem.

porem estou resolvendo as questões com meu banco pelo alto valor do saques.

estou muito satisfeita com a ajuda do Casino Guru para resolver este problema. Muito obrigada.

Dear NunhezLeticia,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and ReadyCasino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru