Realbet.io Casino - A desistência do jogador está atrasada.

I made a withdrawal request that hasn't been processed yet. I've also had payments delayed so long in the past that I've had to gamble my money away and lose everything.

Ho fatto richietsa di prelievo che non è ancora stata processata. Mi è successo pure in passato di ritardarmi i pagamenri talmente tanto da farmi rigiocare i soldi e perdere tutto.

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Dear Aldair09,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of your payout request with the relevant information visible?
• When was the last time you were in contact with the casino support and what did you discuss?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tommaso,

Yes, in the past, I've withdrawn several winnings, and the withdrawal verification process was usually very quick. I often received the money within 24 hours. This time, I've tried several times, but to no avail. I still have 14 blocked accounts, and no one's responding. They've removed customer service, and they've never responded to my email complaints. Obviously, the winnings weren't accumulated with bonuses, but with my wagered money. Attached are my latest withdrawal requests, and as you can see, there are tons of them. I've tried them, and after a few days, I cancelled to see if anything would work, but nothing. The site has been down for 5 days, and it's impossible to bet on sports or play casino games.

Ciao Tommaso,

si in passato ho prelevato diverse vincite e di solito il processo della verifica del prelievo era molto veloce, spesso enteo 24ore ricevevo i soldi. Questa volta ho tentato più volte ma niente, ho ancora 14 bloccati e nessuno risponde, hanno tolto il customer service e alla mail non hanno mai risposto ai miei reclami. Ovviamente le vincite non sono state accumulate con i bonus ma con i soldi miei giocati. In allegato le mie ultime richieste di prelievo e come vedi ce ne sono tantissime che ho provato e dopo un tot di giorni ho cancellato per vedere se si sbloccava qualcosa ma niente. Da 5 giorni il sito non va proprio non è possibile scommettere sullo sport ne giochi di casinò

I forgot to attach the

KYC verification done months ago

Mi sono dimenticato di allegare pure la

verifica kyc fatta mesi fa

Thanks for the detailed explanation.

• Did the casino process your payout in full or in part since your last post?

Please let me know.

The casino hasn't processed any payments since the last message, and there's no news whatsoever. The site isn't working yet, I can't bet, and no one's replying to my emails. A shitstorm about Conor McGregor would be appropriate, as I signed up through his ad.

Il casinò non ha ancora elaborato nessun pagamento dall’ultimo messaggio e anzi non c’è nessun tipo di novità. Il sito non funziona ancora, non è possibile scommettere e non risponde nessuno alle mie mail. Sarebbe giusta una shitstorm su conor mcgregor in quanto mi sono iscritto su sua pubblicità

Dear Aldair09,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Thank you

grazie

Dear Aldair09

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

At this point, I would like to invite a representative from Realbet.io Casino to join this discussion and provide their comments regarding the matter.

Dear Realbet.io Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.

Can I know if there are any realbet.io representatives on this platform and, if so, find out why they never responded to my emails?

Posso sapere se c’è qualche rappresentante di realbet.io su questa piattaforma e nel caso scoprire come mai non hanno mai risposto alle mie email???

Aldair09

I wish to clarify that this platform is provided by Casino Guru. There are no casino representatives readily available. As Casino Guru, we invite casino representatives to join conversations on our platform as we seek to provide fair resolutions to complaints submitted here.