Realbet.io Casino - O jogador ainda não recebeu os seus prémios.

I am submitting a complaint against Realbet.io regarding a delayed withdrawal of $1000.

My withdrawal request has been marked as "Approved" for more than 8 days, but I have not received any funds. There is no transaction ID (TXID) or proof of payment provided, which suggests that the withdrawal has not actually been processed.

I have contacted the casino support multiple times via email and live chat, but I have not received any response. This lack of communication is very concerning.

Additionally, I have seen multiple reports from other users experiencing similar issues, including withdrawal delays of 20 days or more, which raises serious concerns about the reliability of this casino.

I kindly request Casino Guru to assist in resolving this issue and help ensure that my withdrawal is processed as soon as possible.

I am attaching all relevant screenshots, including my withdrawal status showing "Approved".

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Leex,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Karla,

Thank you for your response.

I understand the standard 14-day waiting period, however, I would like to point out that my situation appears to be different from a normal delay.

My withdrawal has been marked as "Approved" for 8 days already, but I have not received any funds. Additionally, no TXID or blockchain transaction link has been provided, which strongly suggests that the payment has not actually been processed.

Furthermore, I have contacted the casino support multiple times over the past 8 days and have received no response at all.

Given these facts — approved status without a verifiable transaction, no communication from support, and similar reports from other users — I am concerned that this may not be a standard processing delay.

I kindly ask if you could review my case more closely and consider earlier intervention, as I am worried that my funds may not be paid.

Thank you for your help and understanding.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Leex,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla