Reipas Casino - A conta do jogador não foi encerrada.

Hello

I asked Reipas Casino to close my account due to gambling addiction on March 29, 2026. They told me to come back the next day. They did not close my account and I deposited €250 on March 31, 2026. I asked for a refund but they would not accept it.

Hei

Pyysin Reipas kasinolle pelitilini sulkemista peliriippuvuuden vuoksi 29.3.2026. He käskivät palata asiaan seuraavana päivänä. He eivät sulkeneet tiliäni ja talletin 250€ 31.3.2026. Pyysin rahojen palautusta mutta he eivät suostu siihen.

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Dear Imjjj,

Thank you very much for submitting your complaint. I’m sorry to hear about your experience.

To better understand your situation and assess the case properly, I would like to ask you a few additional questions:

• Could you please confirm how you requested the account closure (email, live chat, or another method)?
• Did you clearly state that you have a gambling problem when requesting the closure?
• Do you have any confirmation or transcript of the casino’s response where they asked you to return the next day?
• Did you follow up with the casino again after your initial request and before making the deposit on March 31?
• Has your account now been closed, or is it still active?

Additionally, if you have any relevant communication with the casino (emails, chat transcripts, or screenshots), please feel free to forward it to petronela.k@casino.guru so I can review everything in detail.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I requested by email to close the account due to gambling addiction. There is proof. 31.3.2026 I did not contact you. Now the account is closed

Pyysin sähköpostitse tilin sulkua peliriippuvuuden vuoksi. On todiste. 31.3.2026 en ottanut yhteyttä. Nyt tili on suljettu

Hi Imjjj,

After carefully reviewing all the information and evidence provided, we regret to inform you that we are unable to proceed further with this case.

Based on the screenshots you shared, we were not able to find clear evidence that you explicitly mentioned a gambling problem when requesting the account closure. This distinction is crucial, as the level of responsibility on the casino’s side differs significantly when a player clearly states a gambling addiction.

Additionally, considering the timeline:

• Your request was made on March 29
• You deposited on March 31
• Your account was closed shortly after (around April 2)

We consider this to be a timely handling of your request by the casino.

For these reasons, we are unable to conclude that the casino acted unfairly or failed to meet its obligations, and therefore your complaint will be rejected.

Thank you for your understanding.

Best regards,

Petronela

Casino.Guru