Rizzio Casino - Os ganhos do jogador foram confiscados.

I registered and verified my account. I submitted all the required documents, and the order was confirmed. I made deposits and used bonuses, but lost everything. My balance was zero, and there were no active bonuses left. Then I deposited €50 twice, without using any bonuses, to play for real money and won €750. When I requested a withdrawal, all my winnings were canceled, and only €100 remained in my account. I don't understand why. My account was verified, I didn't use any bonuses, and I don't know the reason.

Thank you so much for your help.

Ich habe mein Konto registriert und verifiziert. Alle erforderlichen Dokumente habe ich eingereicht, und die Bestellung wurde bestätigt. Ich habe Einzahlungen getätigt und Boni genutzt, aber alles verloren. Mein Kontostand war auf null, und es gab keine aktiven Boni mehr. Dann habe ich zweimal 50 € eingezahlt, ohne Boni zu nutzen, um Echtgeld gespielt und 750 € gewonnen. Als ich eine Auszahlung beantragte, wurden alle meine Gewinne storniert, und nur 100 € blieben auf meinem Konto. Ich verstehe nicht, warum. Mein Konto war verifiziert, ich habe keine Boni genutzt, und ich kenne den Grund nicht.

Vielen Dank für Ihre Hilfe.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rizzio Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have access to your player's account?
• Would you be able to share a screenshot of your deposits with timestamps as they appear in your player's deposit history?
• Would you be able to share a screenshot of your bonuses with timestamps as they appear in your player's bonus history?
• Could you please share with me your communication with the casino regarding the issue, or other supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas