RojaBet Casino - O bônus do jogador foi negado.

Rojabet Casino doesn't honor its promotions, and even worse, they don't take the time to verify the problem and check its authenticity.

In April there was a promotion that if you deposit a minimum of 20,000 CLP for 3 consecutive days and obviously you have to play it for the same amount deposited, then by fulfilling those conditions on the 4th day they give you a 50% bonus on a deposit up to 500,000.

I deposited on April 28, 29 and 30 (Monday, Tuesday and Wednesday) and on Thursday I waited for the bonus offer to arrive and it didn't arrive because it was a holiday, I understood that so I waited until Friday and they didn't give me the bonus and today while I write this complaint it's Saturday and they gave me a response first by chat that I didn't meet the conditions, I told them they were wrong so I sent them the receipts for the deposits made in 3 consecutive days and they apologized and that they would review the corresponding area of the casino and send me an email.

I waited and waited until the email arrived, and the bastards did nothing. They gave me the same answer: I didn't meet the conditions. I sent them the receipts, as well as the terms and conditions of their promotion. I asked them to tell me what I didn't meet. And they weren't able to respond, obviously because I met all the conditions, and it was their mistake. I'm only asking for something that's mine because I followed everything to the letter.

El casino rojabet no cumple con sus promociones y peor aún no se dan el tiempo de verificar el problema y comprobar la veracidad de este.

El mes de abril había una promoción que si depositas durante 3 días seguidos un mínimo de 20.000 clp y obviamente lo tienes que jugar por la misma cantidad depositada entonces cumpliendo esas condiciones al 4to dia te dan un bono del 50% ppr deposito hasta 500.000

Deposite los días 28,29 y 30 de abril(lunes,martes y miércoles) y el jueves espere que llegue la oferta de bono y no llego por el hecho de ser feriado,lo entendí así que espere el viernes y no me dieron el bono y hoy mientras escribo esta queja es sábado y me dan un respuesta primero por chat que no cumplí con las condiciones,les dije que estaban equivocados así que le mande los comprobantes de los depósitos hecho en 3 días seguidos y me pidieron disculpa y que lo iban a revisar el área correspondiente del casino y me enviarían un correo.

Espere y espere hasta que llego el correo y los malditos no hicieron nada,me dieron la misma respuesta que no cumplí las condiciones y les envié los comprobantes y también los términos y condiciones de su promocion y les dije que me indiquen en que no cumplí? Y no fueron capaza de responder,obvio porque cumplí con todas las condiciones y el error fue de ellos,solo pido algo que es mio por que seguí todo al pie de la letra

Dear Yuyi3832,

Thank you very much for submitting your complaint. I’m sorry to hear about the problems you’ve encountered with Rojabet Casino regarding their promotions.

To better understand your situation and to assist you effectively, could you please provide us with the following details:

• Can you provide screenshots of the promotions and terms that were advertised?
• What specific reasons did the casino provide for stating that you did not meet the conditions?
• Are there any other promotions or bonuses you’ve encountered issues with in the past?

Thank you in advance for your reply.

Best regards,

Kristina

Hello, the promotion was removed on May 1st. I was able to participate in it, so I can't send you the details because they removed it.

They didn't give me any specific reason, just the same answer. It's like I'm talking to a bot because they keep repeating the same thing: I didn't meet the conditions, and that's a lie.

I had already had a similar problem with the same promotion because they supposedly give the bonus on the 4th day and they gave it to me on the 6th day and only because I had to send an email claiming the bonus they had to give me because I met all the conditions. The truth is that the casino is super good, I had never had a problem with anything, but this already left a lot to be desired.

Hola la promocion la quitaron el día 1 de mayo en cual si alcanze a participar de la promocion y por eso no puedo enviarle los detalles de dicha promocion porque la sacaron.

No me dieron ninguna razón en especifica,solo la misma respuesta,es como si estuviera hablando con un bot porque repiten lo mismo que no cumplí las condiciones y eso es mentira.

Ya había tenido un problema similar con la misma promocion porque se supone que al 4to día otorgan el bono y me lo dieron las 6to día y solo por el hecho que tube que enviar un correo reclamando el bono que tenían que darme porque cumplí con todas las condiciones,la verdad que el casino es super bueno,nunca había tenido un problema en algo,pero esto ya me dejó mucho que desear

Thank you very much for your reply, Yuyi3832. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Yuyi3832,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru