ROOPOKIES Casino - As tentativas de retirada dos jogadores estão atrasadas.

So am fairly new to Roopokies.com and had deposited $2685.00 since I joined them and had a win off $4495.00 of which i tried for days to withdraw it with no luck it would get taken out of the account and they would say that its getting processed but then come around 15 to 12 it would go to rejected and go back into my account so this went on for 3 days and then finally on the fourth morning i woke up and checked it and there was an amount of $252.00 withdrawn success fully into my bank im very upset and dissapiinted i feel I've been robbed and ir doesn't feel good please help me get justice from this casino

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Roopokies.com.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that the remaining winnings were confiscated? Did the casino explain or justify why your winnings were removed?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Dear Nato1981,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru