RX Casino - A desistência do jogador foi adiada.

I've been trying to withdraw my winnings for over a month now.

At first they wanted documentation and when they had it my application was rejected every time

Now I have requested a withdrawal to my card but nothing happens

I'm so tired and sad about this.

I really want to withdraw my winnings.

Har försökt att få ut min vinst nu över en månad

i början så ville dom ha dokumentation och när dom hade fått det så avslogs min ansökan varje gång

nu har jag begärt uttag till mitt kort men det händer ingenting

är så trött och ledsen på det här

vill verkligen ha ut min vinst

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Dear Blurberry72,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have successfuly passed the KYC verification?
• Could you please clarify the exact date when you requested the withdrawal?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hello

The first attempt to withdraw the money was made on 3/10, 12 attempts have been made

the last attempt is on 10/30th

Never had a successful attempt to withdraw money

I have successfully verified my account.

my winnings are without bonus

Regards Pieter

Hej

Det första försöket att ta ut pengarna gjordes den 3/10:e har gjort 12 försök

den sista försöket är den 30/10:e

Har aldrig haft ett lyckat försök att få ut pengar

Jag har lyckats och verifierat mitt konto

mina vinster är utan bonus

Mvh Pieter

Thank you for your reply and for providing the previous details, Blurberry72.

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally please provide any communication you had with the casino. This can include screenshots, emails, or chat records. You can send me all the documents to:petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Also sent you an email.

Kind regards, Pieter

Har även skickat mail till dig

Med vänlig hälsning, Pieter

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Blurberry72,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra