Sankra Casino - A conta do jogador foi encerrada.

Hi, after winning on the Hacksaw and Pragmatic slots, I requested a withdrawal of €800 and the casino asked for my documents on May 1st. I uploaded the requested documents that same day.

Today, May 5th, my account was suddenly blocked and I can no longer access it.

I request the casino to pay my total remaining balance of €2,400.

Salve, dopo aver fatto delle vincite alle slot hacksaw e pragmatic, ho richiesto un prelievo da 800 euro e il casino mi ha chiesto i documenti il giorno 1 Maggio. Il giorno stesso ho caricato i documenti richiesti.

Oggi, 5 Maggio, il conto è stato improvvisamente bloccato e non posso più accedere.

Richiedo al casino il pagamento del mio saldo residuo totale pari a 2400 euro.

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Dear Spaffle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Can you confirm which verification documents you uploaded on May 1st?
• Did you accumulate your winnings with or without an active bonus?
• Have you previously encountered any issues with your account or withdrawals?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra