Scored Casino - O jogador está com dificuldades na verificação da conta.

I'm having a problem with this casino because I'm trying to verify my account and they keep giving me trouble. I have €6000 in real money and I want to withdraw it because it's mine. Can you please help me?

Estoy teniendo un problema con este casino ya que estoy verificando y me ponen problemas todo el rato tengo en saldo real 6000 euros y quiero retirarlos ya que son míos pueden ayudarme por favor

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila

The problem they're creating is that the documents I upload aren't valid. I've tried to explain that the deposit I made, which is for 171 euros, was made from a credit card linked to a Cetelem line of credit, which in turn has a bank account with another bank called ING. They demand a document showing the amount deposited, the date, the IBAN, the cardholder's name, and the merchant's name. I have all that information, but separately, and they insist it all be on a single document, which is impossible. They offer no other solutions, simply saying it can't be verified unless I attach what they're asking for. I've spoken to both banks, and they've told me that it's impossible for them to obtain that document. With that, they wash their hands of the matter, saying that everything I upload is useless, and that's it. If you can help me, please.

El problema que están poniendo es que los documentos que subo no son válidos les he intentado explicar que el doposito que realicé que es por valor de 171 euros está realizado desde una tarjeta de crédito asociada a una línea de crédito de Cetelem la cual tiene una cuenta bancaria asociada a otro banco llamado ING ellos exigen un documento donde aparezca el importe ingresado la fecha el IBAN ellos exigen nombre del titular y el nombre del comerciante tengo todos esos datos pero por separado y exigen que sea todo en un mismo documento lo cual es imposible y no dan más soluciones se basan en decir no podrá ser verificada si no adjunta lo que pedimos y he hablado con ambos bancos y me han dicho que ese documento es imposible de obtener por parte de ellos con esto ellos se lavan las manos diciendo que no sirve todo lo que subo y ya está si pueden ayudarme por favor

Thank you for your reply. Could you please forward all documents you provided to the casino for verification, along with any communication between you and the casino’s customer support?

You can send the information to my email address: attila.g@casino.guru.

Thank you very much for your patience and cooperation.