Slim King Casino - O pagamento do jogador foi atrasado.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Hpapagigr1961,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

"Dear Jean, thank you for your response. I would like to clarify that my account has already been successfully verified (Approved KYC) by the casino. The problem is not the processing time, but the fact that Slimking's system has suffered a serious technical error (bug). As can be seen in the screenshots I attached, my withdrawal has been blocked systemically, displaying the message "You have reached the maximum pending withdrawal requests" and virtual amounts of €740. The casino refuses to respond to my emails to resolve this technical glitch and manually proceed with the payment of my approved VISA. I ask for your immediate intervention as the platform is down."

«Αγαπητή Jean, ευχαριστώ για την απάντηση. Θέλω να διευκρινίσω ότι ο λογαριασμός μου έχει ήδη επαληθευτεί επιτυχώς (Approved KYC) από το καζίνο. Το πρόβλημα δεν είναι ο χρόνος επεξεργασίας, αλλά το γεγονός ότι το σύστημα του Slimking έχει υποστεί σοβαρό τεχνικό σφάλμα (bug). Όπως φαίνεται στα screenshots που επισύναψα, η ανάληψή μου έχει μπλοκάρει συστημικά, εμφανίζοντας το μήνυμα "You have reached the maximum pending withdrawal requests" και εικονικά ποσά των 740€. Το καζίνο αρνείται να απαντήσει στα email μου για να επιλύσει αυτό το τεχνικό κόλλημα και να προχωρήσει χειροκίνητα την πληρωμή της εγκεκριμένης VISA μου. Παρακαλώ για την άμεση παρέμβασή σας καθώς η πλατφόρμα υπολειτουργεί».

Unfortunately, the problem remains the same, from the beginning...

Δυστυχώς το πρόβλημα παραμένει ως έχει , εξ αρχής....

Same situation...

Η ίδια κατάσταση...

A few minutes ago,...

The same situation

Πριν λίγα λεπτά,...

Η ίδια κατάσταση

Dear Hpapagigr1961,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Unfortunately no. I have not received any response from Slimking.

Δυστυχώς όχι. Δεν έχω καμμιά απάντηση από την slimking..

Dear Jean and Hpapagigr1961,

Thank you for bringing this matter to our attention, and apologies for the inconvenience caused.

We have informed our technical team about the withdrawal issue shown in the screenshots. Please note that, as of now, there is no pending withdrawal on our platform under this account. We will make sure this discrepancy is properly investigated and sorted.

To clarify the underlying situation: the player's KYC verification is not yet fully completed. Specifically, the following is still outstanding:

Proof of Ownership for the card ending in 8180 — please note that screenshots are not accepted for this document. We require an official document (such as a bank letter or statement) clearly showing the cardholder's name and the card number, in original digital format (not a screenshot).

Transaction history — the screenshots previously uploaded are not accepted; we require the original digital document showing the transaction history.

Once these documents are re-uploaded in the correct format, our Verification Team will be able to complete the review of the account. Only after KYC is fully completed will the player be able to submit and receive withdrawals.

We kindly ask the player to re-upload the required verification details as outlined above, so we can proceed accordingly.

Thank you for your understanding and cooperation.

Kind regards,

Slim King support Team

Dear Jean and Slimking Support,

The casino's claim that "there is no pending withdrawal" is a direct result of their own technical system glitch, which they already acknowledged privately via email. My actual withdrawal of 250.00 EUR was swallowed by their software error, which duplicated entries up to 740 EUR and blocked my account.

To resolve their secondary excuse regarding the document formats, I am officially attaching here the requested files in their original digital PDF format, as issued directly by my bank (Eurobank):

1. Attached is the original digital Bank Certificate from Eurobank (dated 28 August 2026), fully stamped and signed, proving my 100% ownership of the card ending in 8180.

2. Attached is my official monthly Bank Statement in original PDF format.

Since everything is now provided in the exact digital format requested, I ask Jean to order the casino to manually clear their system's glitch and process my legitimate payment of 250.00 EUR immediately. Thank you.

I can't upload the pdf files ...

I xan send you the screenshot and the files in your email

First they asked me to send a very of my account.

I sent ot

And after fays asked me a certificate of the prepaid card .

I sent it too

Dear Jean,

I want to formally highlight the abusive and unfair behavior of the casino. While they technically have the right to request verification documents, they are weaponizing this rule solely as a delay tactic to avoid paying my 250.00 EUR withdrawal [finance].

It is completely absurd that they keep demanding additional documents for a withdrawal that their own system has glitched and duplicated up to 740 EUR—a technical error they privately acknowledged via email but publicly try to deny [finance].

To prove my absolute good faith and leave them with zero excuses, I have successfully obtained and I am officially attaching here the final additional documents they requested [finance].

The official Eurobank certificate has already proven my identity and card ownership 100% [finance]. Now that even their most abusive and repetitive requests are fulfilled, I ask CasinoGuru to reject any further stalling and instruct the casino's management to manually process my payment immediately.

Thank you for your ongoing support.

Kind regards,

[redacted]

P.S. The very curious matter is now they ask me to sent the screenshot and not the original files.

Dear Slim King Casino,

Thank you for joining us and providing more details on how we can resolve this.

Dear Hpapagigr1961,

Thank you for the update and for providing the additional documents.

As the casino has clarified the format required for the remaining KYC documents, we recommend following their instructions precisely. In particular, the requested documents should not be screenshots. Please provide the original digital files for both the proof of ownership of the card ending in 8180 and the transaction history.

Once you have submitted the original files to the casino, please forward the relevant correspondence and confirmation of submission to jean.s@casino.guru and notify us here in the complaint thread. Please forward the complete email threads, including the email headers and any attached files. Please do not send screenshots, but the original, uncropped email messages instead.

We will then be able to follow the progress of the verification and determine whether any further intervention is necessary.

Thank you for your cooperation.