Slot Mafia Casino - O jogador ainda não recebeu os seus prémios.

Hello! Ive deposited around 2900 NOK on this site. Lets say around 300 euros. And then won a big hefty sum on crazy time and gates of olympus. On gates i gambled from 150 euros to around 1600 euros. then i did a bet 25 dollar bet on crazy time and hit big, around 25 dollar to 10,000 dollars. This means i now have 116,000 ,- NOK in my account and for the last week ive tried to withdraw my money i earned. Ive tried to complete the verification process several times and talked to customer support several times… Buy every time someone from the customer support on slotmafia says all my documents are fine and accepted… i try to withdraw and then i have to verify myself again and again. This seems really excessive as i have posted a picture of my bank card, driver license, passport, bank confirmation etc. you name it. And still slotmafia claims everything is fine until i try to withdraw they cancel my withdrawal and tells me to complete the verification process. As you can tell by the attatchments ive done everything i can but somehow slotmafia tells me everything is approved until i try to withdraw.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Ive been waiting for a week already. I just tried the last withdrawal today with no luck thats why the date is wrong

My first cancelled withdrawal was on 13th of september. Please update the waiting time

Dear Tobiaskasino,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Tobiaskasino,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru