SlotNeo Casino - O jogador está com dificuldades para excluir sua conta.

I want to delete the account from this casino from 11/2/2026 after sending a message to the support address I only got an email asking if I'm sure I want to close the account - I replied that yes I got the same e-mail, the address for solving complaints rejects the sent messages !! I don't want to play there, I'll never pay my money there and I can't close my accounts - what's the problem? Please help me delete my account

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Dear lomo413,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to protect the player.

On the other hand, self-exclusion represents a degree of protection. If a player successfully makes a self-exclusion, the casino agrees not to open this account, or if yes, only under particular circumstances.

• When was the last time you were in contact with casino support, and what did you discuss?
• Could you please specify the reason for closing your account?
• Have you unsubscribed from the casino's marketing communication?

Thank you very much in advance for your reply.

Best regards

Tomas

Casino.Guru

Thanks for the explanation.

Could you please share with me your communication attempts with the casino on the topic? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.

Dear lomo413,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru