Spinbara Casino - A conta do jogador foi encerrada após uma vitória.

Hi, I won some slots and after a few days my casino account was blocked and I can no longer log in to check my remaining balance or withdraw my funds.

The disputed amount of €1,000 is a token amount, as I can't access my casino account and the casino won't let me know my withdrawal balance despite multiple requests.

Salve ho fatto delle vincite alle slot e dopo qualche giorno mi è stato bloccato il conto del casinò e non posso più accedere per verificare il saldo residuo e eventualmente prelevare i miei fondi.

L'importo contestato di 1000 euro è un importo simbolico, poichè non riesco ad accedere al mio account del casinò e il casinò non mi comunica il mio saldo per il prelievo nonostante le varie richieste.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which slots games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• How did you earn the "tokens" that you entered as your disputed amount?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika