Spinbara Casino - A desistência do jogador está atrasada.

I requested a withdrawal more than 5 business days ago, and it is still pending. Customer support keeps telling me to wait 3–5 business days, but that timeframe has already passed. I have contacted support several times, and I only receive the same generic response without any clear explanation or estimated payment date.

This situation is very frustrating. I would appreciate it if Spinbara could process my withdrawal as soon as possible or at least provide a genuine update on the status of my payment. I hope Casino Guru can help resolve this issue. Thank you.

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Dear alexm75,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by an unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Jean

Hello Jean,

Thank you for your feedback and explanations.

I understand about the delays related to KYC or the volume of requests...

I will follow your advice and wait the 14 days before getting back to you if needed.

Thank you for your responsiveness and professionalism, you're the best.

Alexis

Bonjour Jean,

Merci pour votre retour et pour les explications.

Je comprends pour les délais liés au KYC ou au volume de demandes...

Je vais suivre votre conseil et attendre les 14 jours avant de revenir vers vous si besoin.

Merci pour votre réactivité et votre professionnalisme, vous êtes au top.

Alexis

Dear alexm75,

We kindly inform you that your withdrawal has been completed successfully.

Thank you for your patience and understanding.

Best regards,

Spinbara Team

All good after 2 weeks

Dear alexm75,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jean