Spinbara Casino - O jogador afirma que o seu pagamento foi atrasado.

I've been waiting for my withdrawal for 7 days and they just keep giving me the runaround, saying they're working on it but my bank is delaying the transaction. I've been to the bank and they're not holding it up or causing any problems. Can you help me?

Pues llevo 7 dias esperando mi retiro y solo hacen que darme largas que estan en ello pero que mi banco esta retrasando la transaccion, cosa que estado en el banco y ellos no estan reteniendo ni poniendo ningun problema me podeis ayudar ??

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Dear Hectoret,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Perfect, I'll wait 7 more business days and if they haven't processed the payment, I'll let you know. Thank you very much.

Perfecto pues espero 7 dias habiles mas y si no han procedido al pago les informo muchas gracias

Hi, at 8:41 this morning I received an email saying my withdrawal was cancelled after waiting 7 days. Why are they canceling it now??? It's unbelievable.

Hola a laa 8:41 de la mañana me envian un correo que mi retiro fue cancelado despues de llevar 7 dias esperando ahora por que lo cancelan ??? Es flipante

Today they cancelled my withdrawal again for no reason. What's going on here? What a scam!

Hoy me han vuelto a cancelar el retiro sin nuingun mitivo que pasa aqui ?? Menuda estafa

Dear Hectoret,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Hectoret,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru