Spinbara Casino - O pagamento do jogador foi atrasado.

Hello everyone!!

I am new to the page and I would need your help if you can of course. I have an issue with a withdrawal from the Spin Bara casino. How many days have passed since the 23rd of the month? I made a withdrawal and it is still under investigation. I have not been able to contact them. Do they have any information? The financial department replied to me repeatedly. What can I do in this case?

Your lights??

Γεια χαρα σε ολους!!

Ειμαι καινουρια στην σελιδα θα χρειαζομουν την βοηθεια σας αν μπορειτε φυσικα..Εχω ενα θεμα με μια αναληψη απο το casino spin bara εχει ποσες μερες απο 23 του μηνος εχω κανει αναληψη και βρισκεται ακομα υπο εξεταση με την επικοινωνια μαζι τους δεν βρισκω ακρη εχουν ενημερωση το οικονομικο τμημα μου απαντανε συνεχεια.Τι μπορω να κανω σε αυτην την περιπτωση??

Τα φωτα σας??

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Dear Lena88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for the answer, the company does not ask for identification, I made a withdrawal request of 200 euros and it is still under review and has not even been approved.

Plus, they mention on the page that withdrawals via bank cards are made in 1-3 business days, they don't mention anything about 14 days or even weeks.. And from what I've been talking to them, they haven't asked me for anything for verification, nor have they mentioned any problem to me. They replied that my withdrawal is fine, they will simply report it to the financial department. I don't get any other answer.

Σας ευχαριστω για την απαντηση η εταιρια δεν ζηταει ταυτοποιηση εκανα αιτημα αναληψης 200 ευρω και βρισκεται ακομα υπο εξεταση ουτε καν εχει εγκριθει

Συν που αναφερουν στην σελιδα οτι η αναληψης μεσω τραπεζικων καρτω γινονται σε 1-3 εργασιμες δεν αναφερουν κατι για 14 μερες η και εβδομαδες.. Και απο οτι μιλαω μαζι τους δεν μου ζηταν κατι για επαληθευση ουτε μου εχουν αναφερει καποιο προβλημα μου απαντησαν οτι η αναληψη μου ειναι ενταξει απλα θα το αναφερουν στο οικονομικο τμημα.δεν παιρνω καποια αλλη απαντηση.

Thank you all for your help, whatever you did, I am grateful, the money was credited today on the 7th working day!!

Σας ευχαριστω για την βοηθεια ολους οτι και αν κανατε ειμαι ευγνομον τα χρηματα τα πιστωσαν σημερα στην 7η εργασιμη!!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Lena88,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla