Spininio Casino - Os ganhos do jogador foram confiscados.

I started playing with a €5 no-deposit bonus and kept playing. Eventually, I had €3000 in my account. When I tried to withdraw it, they kept causing problems: first verification, then deposit, then wagering. I did everything, even sent messages and had plenty of proof. In the end, they had nothing left and claimed that because I continued playing with my bonus money, it was invalid. They deleted my €3000, even though the terms and conditions state that tokens are available for immediate withdrawal.

Ich habe mit eine 5€ ohne Einzahlung gespielt und hab dann immer weiter gespielt am Ende hatte ich 3000€ auf mein Konto wollte es dann auszahlen dann haben die immer Probleme gemacht erst Verifizierung dann einzahlen dann umsetzen habe alles gemacht hab auch Chats genug Beweise und am Ende hatten die nix mehr und sagen weil ich mit mein Bonus Geld weiter gespielt habe ist es ungültig mein Geld mit 3000€ und habe. Es dann gelöscht obwohl in der agb steht die Token frei Wetten stehen sofort zu Auszahlung da

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spininio Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you?
• Could you please specify how much the casino left on your account after the confiscation of the winnings? Have you continued playing and lost the rest, or has the casino confiscated everything?
• Could you please share screenshots or the marketing communication regarding the bonus offer you received?
• Could you please share with me your communication with the casino regarding the justification for the confiscation of your winnings? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Bajo111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for your reply.

• Could you please share screenshots of the bonus offer you received?
• Could you please share with me your communication with the casino regarding the justification for the confiscation of your winnings? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thanks in advance for your cooperation.

Dear Bajo111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru