Spinko Casino - A conta do jogador foi encerrada e os ganhos confiscados.

The casino voided all my winning bets and said I had violated their terms and conditions. They let me withdraw my deposit but refuse to pay out my winnings and inform me which part of the terms and conditions I have violated. They just say it is a decision they have made. I have been trying to get an explanation since I was blocked, this happened earlier this year, I don't remember exactly but either in February or May.

I no longer have access to the account so they blocked me.

Casinot hävde alla mina vinnande bet och hänvisade till att jag brutit mot deras terms and conditions. De lät mig ta ut min insatta deposit men vägrar betala ut mina vinster och informera mig vilken del av terms and conditions som jag har brutit. De säger bara att det är ett de beslut tagit. Jag har försökt få en förklaring sen jag blev blockerad, detta hände tidigare i år, jag minns inte exakt men antingen i februari eller maj.

Jag har inte längre tillgång till kontot så de blockerat mig.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinko Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello!

I don't remember exactly when I first accepted it all but then I realized this was a bit of a hoax. This may have happened in February or March 2026.

The casino emailed me and blocked me after I tried to make a withdrawal.

I didn't use any bonuses and I only played on sports betting.

I am forwarding the response I received from them when I asked to have the remaining amount paid out.

Hej!

Jag minns inte exakt då jag först accepterade det hela men sedan kom på att detta är något lurt. Det här kan ha hänt i februari eller mars 2026.

Casinot mailade mig och blockerade mig efter att jag försökt göra ett uttag.

Jag använde ingen bonus och jag spelade endast på sportspel (betting).

Jag vidarebefordrar det svar jag fick från dem då jag bad om att få resterande belopp utbetalt.

Thank you for your reply, Olehkh7486.

I’m sorry to say I don’t have good news. If the issue is concerning sport bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with any online casino, and we will do our best to assist.