Spinrollz Casino - O levantamento dos prémios dos jogadores está atrasado.

Ladies and Gentlemen

I won a large sum at Spinrolzz. I've been waiting for my payout to be processed since May 3, 2025. I've contacted support several times and am always put off. It's outrageous that this is possible these days. I'm asking for help.

Sehr geehrte Damen und Herren,

ich habe bei Spinrolzz eine größere Summe gewonnen. Seit dem 3.5.2025 warte ich auf eine Bearbeitung von meiner Auszahlung. Hab mehrere male den Support kontaktiert und werde immer vertröstet. Es ist eine Frechheit das das heutzutage so möglich ist. Ich bitte um Hilfe.

Dear Anda84,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Anda84,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Ladies and Gentlemen

Thank you very much. I'm doing well, and I hope you are too. I received a payout of €500. The others are still being processed. Unfortunately, you can only withdraw €500 per day. If each withdrawal takes this long, and the monthly limit is €7,500, it will be 2026 before it's fully paid out. Can you please help me? Unfortunately, support always sends the same standard messages. Thank you very much.

Sehr geehrte Damen und Herren,

vielen Dank mir geht es gut, hoffe Ihnen auch. Ich habe eine Auszahlung von 500 Euro erhalten. Die anderen sind immer noch in Bearbeitung. Man kann ja leider nur 500 Euro auszahlen lassen täglich. Wenn jede Auszahlung so lange dauert und monatlich 7500 Euro Limit ist, ist es 2026 bis es vollständig ausgezahlt wird. Können Sie mir bitte behilflich sein. Der Support schreibt leider immer die selben standart Nachrichten. Vielen Dank

Dear Anda84, could you please let me know how much you have received so far in total?

Also, could you confirm the exact dates when you requested the pending withdrawals, and how much each of them is for?

Dear Casino Guru Team,

I received €500 on May 14, 2025, after repeated inquiries. The subsequent payments from May 10, 14, and 17 are simply not being processed. You can only request three payments: €500 per day. Given the amount and processing time, I'll get my money in 2026. I get the same answer every time, and I'm put off. I'm really asking for your help.

Liebes Casino Guru Team,

ich habe bis jetzt 500 Euro erhalten am 14.5.25. Nach mehrfacher Nachfrage. Die weiteren Auszahlungen vom 10.5, 14.5 und 17.5 werden einfach nicht bearbeitet. Man kann nur drei Auszahlungen beantragen. 500 Euro täglich. Bei dem Betrag und bearbeitungsdauer,bekomme ich mein Geld 2026. Ich bekomme jedesmal die gleiche Antwort uns werde vertröstet. Ich bitte wirklich um eure Hilfe.

Dear Anda84, could you please let me know if you have received any of the pending withdrawals yet? If yes, when exactly?

Also, have you made any new withdrawal requests since then?

Dear Anda84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.