Spybet Casino - O jogador acredita que o seu pagamento foi atrasado.

I've been put off with my payment since August 17, 2025. They keep saying that the tax office is taking longer because the payment is so high.

Seit 17.8.2025 werde ich mit meiner auszahlung hingehalten,es heißt immer wieder das die finanzamteilung wegen hoher auszahlung länger braucht.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I only requested the withdrawal on August 17th...that was 14 days ago now. According to the casino, I don't need verification.

Ich hatte lediglich am 17.8 die Auszahlung veranlasst...das sind nun 14 tage her.. laut casino brauch ich keine Verifizierung

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Have you contacted the casino to confirm whether anything is required from your side regarding the verification?

Could you please specify the bonus you used?

Could you please let us know how many withdrawals are currently pending in your account? If possible, kindly share a screenshot showing the pending withdrawals from your casino account, including the dates and amounts.

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hello Dominika, no I have never made any increases before

I also contacted the casino and they said no verification was required.

Played with a 100% deposit bonus...currently 3 withdrawals are pending

Hallo dominika,nein ich habe vorher noch nie Anhebungen vorgenommen

Habe das casino auch kontaktiert und es hieß das es keine Verifizierung erforderlich sei.

Hatte mit einem 100%e einzahlungsbonud gespielt...aktuell sind 3 Auszahlungen ausstehend

Still haven't received my payouts.

Habe meine Auszahlungen immer noch nicht erhalten.

Dear player, could you please share a screenshot showing your currently pending withdrawals, including the dates and amounts?

Also, could you confirm whether any of the withdrawals have been received today or if they are still pending?

Please note that we haven’t received any email from you containing communication between you and the casino. If you have any screenshots, chat transcripts, or email exchanges, kindly forward them to [email protected] or upload them here in this thread.

Yes here is a screenshot

Ja hier ist ein Screenshot

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank you, I hope so too, since it has been taking 3 weeks now

Danke das hoffe ich auch.da es jetzt 3 Wochen schon dauert

Hello,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Spybet Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Hello Romi, I've been waiting for my payout since August 17th...I'm always told there will be a delay...I also asked about verification, and was told none is required.

Well, today is already September 7th, so it's been almost four weeks since I've been waiting for my payout.

Hallo romi,also ich warte seit 17.8 auf meine auszahlung...ich werde jedes mal vertröstet das es zu Verzögerungen kommt..hab auch nachgefragt wegen Verifizierung,hieß auch es wird keine benötigt.

Nun es ist halt heute schon der 7.9 also fast 4 Wochen her wo ich auf meine auszahlung warte.

Dear joe15,

We would like to inform you that all of your withdrawal requests have been successfully processed today. Please note that, depending on your bank, it may take a few business days for the funds to appear in your account.

Thank you for your patience, and we truly appreciate your understanding throughout this process.

Best regards,

Spybet Casino Team

Thank you, Spybet Casino, for the information.

Dear user,

Please inform us whenever you receive the withdrawal.

Thank you.

Best regards,

Romi

Dear joe15,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Romi,

I have already received my payout.

Thank you for the help

Hallo Romi,

Habe bereits meine auszahlung erhalten.

Vielen Dank für die hilfe

Thank you for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru