Staxino Casino - O jogador não recebeu as rodadas grátis prometidas.

I received a promotional email on August 3, 2026, at 8:00 a.m. I made the deposit on the same day, August 3, 2026, at 6:49 p.m. However, I did not receive the free spins they were offering (100 free spins with no wagering requirements on the GATES OF OLYMPUS game by PRAGMATIC PLAY). I contacted the casino immediately, but it was outside of live chat hours. The next day, I spoke with the casino, and they refused to credit the spins manually. This isn’t the first time this has happened; every time I make a deposit, I have to ask them to activate the promotion that they claim is instant. They said I made the deposit outside of business hours, but that’s not true. I sent several emails complaining about the customer service and requesting that the promotion be activated, but to no avail. I feel cheated by this casino.

Recebi um e-mail promocional dia 03/08/0226 às 08:00h. Fiz o depósito no mesmo dia 03/08/2026 às 18:49h. Porém não recebi as rodadas grátis que estavam oferecendo (100 rodadas grátis sem requisitos de aposta no jogo GATES OF OLYMPUS da PRAGMATIC PLAY). Entrei em contato imediatamente com o casino, porém estava fora do horário de serviço do chat. No outro dia falei com o casino e se recusaram a creditar as rodadas manualmente. Não é a primeira vez que isso acontece, sempre que depósito tenho que pedir pra ativar a promoção que eles dizem ser instantânea. Disseram que fiz fora do horário, mas não é verdade. Enviei vários e-mail reclamando do atendimento e solicitando que fosse ativada a promoção, sem sucesso. Me sinto lesada por esse casino.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Staxino Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you already played with your deposit, please?
• Could you please share a screenshot or any marketing material with the bonus offer you activated?
• Have you contacted casino support and asked for assistance?
• Could you please share with me your communication with the casino when you tried to resolve the issue? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila