Surge Casino - A desistência do jogador é atrasada e restrita.

Hi I made a deposit and they took my money no worries I didn’t use any bonuses I just played I’m fully verified and when I went to withdraw my money it sat there processing for 2 days then was rejected reason being they had to do more checks and they would email me once all cleared now it’s been 5 days my money is back in my casino account and it won’t let me withdraw more than 0.01$ not sure what’s going on any help would be appreciated

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Adhd8512,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal.

To help me better understand your case, could you please answer the following questions?

• Did you receive any communication from the casino regarding the rejection of your withdrawal?
• Did you accumulate your winnings by playing casino games, sports betting, or both?
• Could you please attach a screenshot showing what you see when you try to request a withdrawal? Or send it to my email karla.m@casino.guru

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

They did contact me saying they had to do more checks for my first withdrawal I didn’t use any bonus and won my money on the casino games they sent me this.

And this is what happens when I try to withdraw again

Dear Adhd8512,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora, (barbora.p@casino.guru)

. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Hello Adhd8512,

I’m sorry to hear about the difficulties you’ve been experiencing. My name is Barbora, and I’ll be handling your complaint from this point onward.

As a first step, I’ll reach out to a casino representative outside of this thread, since we currently don’t have a direct contact for them.

In the meantime, please keep me updated if there are any new developments.

Best regards,

Barbora

Sure thing and thanks Barbara much appreciated

They sent me this

Nothing was sorted these guys are a joke I closed my account thanks for whatever help you gave me anyway take care surge casino is a scamming joke

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Adhd8512,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Barbora