TikTak Bet Casino - Os ganhos do jogador foram confiscados.

Hello, i saw this compaint https://casinoguru-en.com/taika-spins-casino-player-s-winnings-have-been-confiscated And i had exactly the same issue, but with casino TikTak Bet. As far as i know, they are on the same license and basically it is the same casino under different name. I deposited 50 euros, got 1.7k. Did everything, provided details and did KYC. But when i tried to withdraw the first 500euros. I got the same email as the guy which sent the complaint about taikaspins. Exactly the same message. When i asked them about whats the problem, they didnt answer. I couldnt write this in complaint section of your website, because its not in the list.

Dear uzeens,

Thank you for submitting your complaint. I’m sorry to hear about your issue. Before we proceed, could you please post the casino's website link here in this thread, so we can add the correct casino to our database?

I hope we can assist you in resolving this matter as soon as possible. I appreciate your response in advance.

Best regards,

Kristina

https://tiktakbet.com/

Thank you for your reply, uzeens. I will need some additional information before we proceed.

• Could you please advise which games you played - slots, live casino, sports betting, etc.?
• Do you currently have access to your casino account?
• Did you accumulate your winnings with or without an active bonus?

Thank you in advance.

I only played slots, with bonus balance. I wagered the bonus money, and all of the bonus money turned into real money, which their support said, that i can easily withdraw.

Thank you very much for your reply, uzeens. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Yes, i will send a letter to your given email.

Thank you very much, uzeens, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you uzeens for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask TikTak Bet Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

im hoping for the best. Thank you!

Dear uzeens, I was in contact with the casino representative and you have been flagged by the casino security team for using proxy IP addresses, which is according to their rules not allowed as stated in rule 12.10. Are you aware of using a VPN to access the casino? Thank you in advance for your clarification!

I have never used an VPN. And it is weird that guy from TaikaSpins accodent also had this same problem. I havent used vpn. If only mu internet provider or browser did something.

Thank you for the clarification uzeens. I have requested additional clarification from the casino representative and I will keep you updated about any new developments. Thank you for your patience during this time!

Dear uzeens, according to the information provided by the casino, your account is connected to another user with whom you share a home address. Can you please confirm if any of your family or friends have an account at TikTak Bet Casino? Thank you in advance for your cooperation!

Thank you for the clarification Uzeens. I am in contact with the casino representative, I will keep you updated about any new developments. Thank you for your patience during this time!

Will be waiting, and hoping for the best!

Hello uzeens,

We would like to update you that due to Peter, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Peter has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Peter will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Ok👍

Dear uzeens, I apologize for the lack of response. I have been out of the office due to an injury. I am in contact with the casino representative, and we are still discussing your case. I will keep you updated about any new developments. Thank you for your patience during this time!

Alright

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear uzeens, unfortunately, we were unable to reach a compromise with the casino. According to their representative, both accounts exhibited identical betting patterns and were registered from the same household. Based on this, the casino applied its policy that limits bonus eligibility to one account per household, IP address, etc.

We proposed further verification measures, such as video verification for both account holders, to demonstrate that each account was managed by a separate individual. However, the casino declined, stating they had acted in accordance with their terms and conditions and were obligated to protect themselves from potential abuse.

As a result, we consider the actions of the casino to be Against our Fair Gambling Codex, and we will close this complaint as unresolved. I understand this isn't a satisfactory solution to your issue, however, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. I am sorry we could not be of more help on this occasion.

Best regards,

Peter