Trada Casino - Os ganhos de bônus do jogador foram anulados.

Dear Rongruen,

Thank you very much for submitting your complaint. I fully understand how difficult the whole situation must be for you. I carefully checked the Bonus Terms on the website, and this is what I found https://www.tradacasino.com/promotions/welcome-package/:

„ If the player placed single bets equal to or greater than 4£/$/€ or 0.50£/$/€ per line, or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.

If you are aware of placing higher bets then the allowed ones, sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Please do not hesitate to contact me you feel that you’ve been accused mistakenly, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

it is illegal that you are not pointed out while playing that you are giving away the right to a payout with higher stakes. That means nothing else than that I could have saved it and play with play money. not even at the start of the game is indicated.

this is not compliant with the current player protection laws. it is also misleading, which also violates the law. if you want, I'll look for the paragraphs.

It's only about 7000 euros, but how often do you win in the casino?

I continue to hope for an out-of-court settlement until now.

Kind regards

das ist doch illegal das man während des spielens nicht darauf hin gewiesen wird das man mit höheren einsatz das recht einer auszahlung verschenkt. das bedeutet nichts anderes als das ich mir das einzahlen hätte sparen können und mit spielgeld spielen. nicht mal zum start des spielens wird darauf hingewiesen.

das ist nicht konform mit den aktuellen Spielerschutz Gesetzen. ausserdem ist es irreführend , was ebenfalls gegen das gesetzt verstoßt. wenn sie wollen suche ich die paragraphen raus.

es geht nur um knapp 7000 euro , aber wie oft gewinnt man schon im casino.

ich hoffe weiterhin auf eine aussergerichtliche Einigung, bis jetzt.

Mfg

I’m sure you understand that I don’t work for the Trada Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to explain you what the reason was for your winnings to be confiscated.

As I mentioned earlier, if you are aware of placing higher bets then the allowed ones, sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Dear Rongruen,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I by no means knew that stakes that are higher are not allowed because it is not indicated anywhere during the game that you could play with listening to insert again from now on so there were any information about this you are not allowed to listen to inserting play how was by no means aware that it is so . What else can I say about it? Apparently you have no chance of winning anything against the casinos as a smaller consumer

Ich wusste keineswegs das Einsätze die höher sind nicht gestattet sind da auch nirgendwo während des Spieles angezeigt wird dass man ab jetzt mit hören einsetzen spielen könnte wieder so gab es irgendwelche Angaben dazu darf man nicht mithören einsetzen spielen darf wie war keineswegs bewusst dass es so ist. Was soll ich denn noch dazu sagen anscheinend hat man gegen die Casinos jedoch keine Chance als kleiner in Verbraucher überhaupt irgendwas zu gewinnen

Sadly, there’s no other option for me just to reject this case as ´unjustified´. Thank you for your understanding.

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future.