TrueFlip.io Casino - Aviso do jogador sobre a suspensão de contas para jogadores espanhóis.

Today I have received an email informing that all accounts in Spain are automatically suspended and any outstanding balances will be refunded to each user. I have contacted them through chat and they confirm that it is so. I have not specified the reasons, but I suppose it will have to do with reasons of legislation or similar.

Cheers!!

Hoy mismo he recibido un correo en el que informan que todas las cuentas de España quedan automáticamente suspendidas y los saldos que queden pendientes serán reembolsados a cada usuario. He contactado con ellos a través de chat y me confirman que es así. no me han especificado los motivos, pero supongo que tendrá que ver con razones de legislación o similares.

Saludos!!

Dear El_Destro,

Thank you very much for submitting your complaint. I have checked with the Live chat and I can confirm your information.

We would like to inform you that we recently updated the information about the casino in our review https://casino.guru/trueflip-casino-review. Please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help. Thank you for informing us and your help making Casino Guru better. Is there anything else, we could do for you?

Best regards,

Petronela

I have seen that you have corrected it. Anyway, to add more information, from Spain you cannot access it directly. A VPN can be used to access, but not from all countries.

Regards!!

I don't know I don't know

He visto que lo habéis corregido. De todas formas, por añadir más información, desde España no se puede acceder directamente. Se puede usar una VPN para acceder, pero no desde todos los países.

Saludos!!

Dear El_Destro,

Could you please advise if there was any pending balance in your account, waiting to be refunded? Thank you.

Good afternoon:

In my case, I had no accumulated balance in the casino. I had to make the withdrawal about two days before the event and my account was empty. I only had a lottery coupon that they gave me with the points they give you, worse nothing more.

Regards!!

Buenas tardes:

En mi caso, yo no tenía saldo acumulado en el casino. Debí hacer la retirada unos dos días antes del suceso y mi cuenta estaba vacía. Solamente tenía un cupón de lotería que me dieron con los puntos que ellos te dan, peor nada más.

Saludos!!

Dear El_Destro,

Thank you very much for your reply. Do I have your permission to close this complaint? Thank you in advance for your reply.

Yes of course. Sorry for the delay. You can close the complaint. Thank you!!

Sí claro. Disculpad el retraso. Podéis cerrar la queja. Gracias!!

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much El_Destro for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru