Trybet Casino - A conta do jogador foi encerrada.

Dear Casino Guru team,

I would like to submit a complaint against Trybet casino regarding a very serious issue with my account.

I made a deposit on their website, but shortly after, my account was blocked without any clear explanation. I contacted their support team via email, and they asked me to complete verification. First, I provided a copy of my passport, and later they requested proof of address, which I also submitted on August 13th.

Since then, I have been completely ignored. I have sent several follow-up emails kindly asking for a response, but TryBet has not replied at all. It feels like they have simply taken my deposit and disappeared.

I kindly ask for your assistance in investigating this matter and helping me get my money back. I trusted this casino, but the way they are treating players is unacceptable.

Thank you in advance for your support.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

Could you please specify which personal information you provided to the casino was not true and correct?

Did you make a typo during registration or when filling out your casino profile, or did you provide information that was completely different from your real personal data?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

A long time ago I registered on their website and I don’t remember what information I provided, so I immediately wrote them an email about it and they asked me to go through verification

Based on the screenshots you provided with your complaint, it appears that you registered at the casino using an incorrect name. Could you please provide more details about this?

I'm telling you, I registered a long time ago at this casino and I don't remember what data I provided during registration, so I immediately wrote to support about this to update the information

Please forward the entire email communication between you and the casino that could be relevant to the investigation of your case to veronika.f@casino.guru. I kindly ask that you send the full emails, not just screenshots.

Thank you for your cooperation.

Just sent you this

Hello baku777,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your email. One of the fundamental rules of playing at online casinos is that during registration, players must provide accurate personal information, including their full name, date of birth, and address. Providing false information that cannot be verified by official identity documents is prohibited.

If the details on an account do not match the player’s real personal information, the casino cannot confirm that it was truly the account holder who registered, deposited, and played. In cases where incorrect details were knowingly used during registration, we are unfortunately unable to assist. We can only help players who made a genuine mistake, which does not apply to accounts created with a completely different name and address.

For this reason, this complaint will now be rejected. Thank you for your understanding. I am sorry we could not be of more help on this occasion, but please don’t hesitate to contact us again if you experience issues with this or any other casino in the future.

Best regards

Veronika