Turbowinz Casino - A retirada do jogador está atrasada.

I am fully settled and they keep canceling my withdrawal

Είμαι πλήρως τακτοποιημένος και μου ακυρώνουν συνέχεια την ανάληψη

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Turbowinz Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you previously paid out winnings from this online casino?
• Have you contacted support and asked for an explanation or guidance regarding the canceled payouts? What response have you received?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes, I have made regular withdrawals in the past year, now I can't understand why they keep canceling my withdrawal, I have requested and certified the method in a bank account.

Ναι έχω κάνει κανονικά αναλήψεις σε προηγούμενο χρόνο, τώρα δεν μπορώ να καταλάβω γιατί ακυρώνουν συνέχεια την ανάληψη μου,σε τραπεζικό λογαριασμό έχω ζητήσει και έχω πιστοποιήσει την μέθοδο.

The rest is clean, without bonuses.

Το υπόλοιπο είναι καθαρό, χωρίς μπόνους.

Thanks for the explanation.

I understand your concerns. I recommend you contact the casino about the issue, if you haven't done so already, and don't play further with your winnings.

If the casino can't address your concerns to your satisfaction, please save the conversation between you and support and share it with me at tomas@casino.guru

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dragon7619,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas