V.Vegas Casino - O levantamento dos prémios dos jogadores está atrasado.

I  am facing severe stalling and deliberate delays from Vulkan Vegas regarding my withdrawals. It took me nearly 6 months to get my account verified, yet they continue to block my payouts. I submitted a bank transfer withdrawal on 13.08, and up until now, the funds have not been deducted from my balance or processed. Crypto withdrawal was rejected under the pretext of needing additional verification. I have already submitted the requested selfie and wallet verification documents, yet I am receiving no progress. I request Casino Guru's intervention to stop these delays and process my payouts immediately

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jasm25,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Greetings,

All the withdrawals are approved according to T&Cs of the casino.

We can see the requests were made today at 19.08.2026 02:29:29 (UTC)

Regards

Hello,

Thank you for your response. I appreciate your efforts, but I would like to clarify the issue regarding my balance and withdrawals.

On August 13th, I submitted a withdrawal request for €2,000. My balance never dropped below this amount, yet the request was rejected along with the others, and the funds were neither deducted nor paid out.

Today, I submitted further requests for the remaining amount, bringing my total pending withdrawal to €7,200 (covering my full account balance of €7,201.72).

I kindly ask you to review my account history from August 13th onwards and approve the full payout of €7,200. Furthermore, please provide me with a specific date and time when I can expect these funds to reach my account.

Thank you for your assistance.

Best regards,

Jasm25

Dear Jasm25

Please kindly specify the disputed transaction IDs.

Regards

Greetings,

Both transactions were cancelled by the system, since the balance on the account got lower than the requested amount.

Kind regards

By the way its one withdraw the same and same Id and im sure I didn’t go dawon than 2030 but please give a day and a Datum

Dear Jasm25,

I’m sorry to hear about your negative experience. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?
• Could you please update us on the current status of your withdrawal request? Please upload a screenshot of your withdrawal history directly to this thread.

Thank you very much in advance for your reply.

Dear V.Vegas Casino,

Thank you for joining. We look forward to your help in resolving this issue.

Hello,

Thank you for your message.

Yes, for over a year I have been trying to make withdrawals, but I have been unable to do so because of ongoing delays and issues with the verification process.

The winnings were not accumulated from any bonus. I deposited more than €1,000 of my own money, which you should be able to verify in my account history. There was no active bonus associated with these funds.

Regarding the status of my withdrawal request, I do not know its current status because the casino does not display this information to me.

Please review my account records and let me know if you require any further information.

Kind regards

I've tried withdrawing the USD amount many times, but it doesn't work.

ich habe auch viel mal mit dem Usdt auszahlung probiern es geht nicht

I have been dealing with this issue for a very long time, to the point where I have started to question myself. I have never seen a casino ask for a 20% withdrawal fee through the chat, only to later tell me that they do not charge any fees for withdrawals.

I no longer trust Vulkan Vegas, and I believe I have every right to feel this way. There is no reasonable explanation for a casino to prevent a customer from withdrawing their money for an entire year.

All I am asking for is to be able to withdraw my own money fairly and without constantly changing requirements, excuses, or additional fees.

I noticed that €1,600 has been deducted from my casino balance and the withdrawal is currently processing. I really appreciate and thank the casino for this progress.

However, I have canceled the remaining withdrawal requests totaling €4,700 and requested them using the MiFinity wallet instead. I kindly ask the casino team not to delay or block these requests.

As soon as I receive the full amount in my account, I will come back here to update the thread and post a positive review for the casino.

Dear Casino Guru Team,

I am writing to update and officially submit my complaint regarding my account on Vulkan Vegas.

Today, when trying to access my account, I was completely blocked and received the error message: "Der Benutzer ist blockiert" (The user is blocked).

To give you the full context:

 I have been struggling with non-stop KYC and verification requests for months, despite providing all requested documents (including selfies and crypto wallet proof).

 I have a pending bank transfer withdrawal requested back on 13.08, as well as a rejected crypto withdrawal.

 Up until now, I have not received any of my money, and now the casino has completely locked me out of my account without resolving the payment issues.

I request your urgent intervention to help me unblock this situation and recover my funds from the casino.

Thank you for your assistance.

Dear Jasm25

Your account is permanently blocked due to gambling addiction.

We wish you a speedy recovery!

The withdrawal request is being processed by the external PSP and hope it will be cleared soon.

Regards

Given these contradictory responses from support, I will not close or mark this complaint as resolved until the full withdrawal of 1,600 (currency) is officially cleared and reflected in my bank account/wallet.

 I will post an update here as soon as the funds arrive."

Dear Jasm25

The PSP informed us about the technical issue on their side; thus the money was returned to your balance.

Please kindly make a new withdrawal request.

Regards

Are you serious?

It is absolutely unacceptable that a casino like V.Vegas is allegedly unable to properly process payouts to players and instead simply returns the money to the player's account – apparently hoping it will be gambled away again. I will not accept this practice under any circumstances.

Furthermore, my gaming account is currently blocked, so it's technically impossible for me to submit a new withdrawal request via the website. You already have my IBAN, which I shared with you in our private chat.

The support representative in the live chat explicitly confirmed to me that the money had already left the casino. And now you're claiming that the payment provider (PSP) has credited the amount back to my account? That's completely contradictory.

I will not accept such excuses. I urge the Casino Guru team to intervene in this matter and arrange a direct payout to my bank account.

Ist das Ihr Ernst?

Es ist absolut unakzeptabel, dass ein Casino wie V.Vegas angeblich nicht in der Lage ist, Auszahlungen an Spieler ordnungsgemäß durchzuführen, und stattdessen das Geld einfach wieder auf das Spielkonto zurückbucht – offenbar in der Hoffnung, dass es wieder verspielt wird. Ich werde dieses Vorgehen keinesfalls akzeptieren.

Darüber hinaus ist mein Spielkonto derzeit gesperrt, sodass es mir technisch gar nicht möglich ist, eine neue Auszahlungsanforderung über die Website zu stellen. Sie verfügen bereits über meine IBAN, die ich Ihnen im privaten Chat mitgeteilt habe.

Der Support-Mitarbeiter im Live-Chat hatte mir ausdrücklich bestätigt, dass das Geld das Casino bereits verlassen hat. Und nun behaupten Sie, dass der Zahlungsanbieter (PSP) den Betrag wieder auf mein Konto zurückgebucht hat? Das widerspricht sich komplett.

Auf solche Ausreden werde ich mich nicht einlassen. Ich bitte das Team von Casino Guru dringend darum, in diesem Fall einzugreifen und eine direkte Auszahlung auf mein Bankkonto zu veranlassen.

Dear Jasm25

Please let us know when the money reaches your wallet.

And yes, the gambling limits were applied by default so that you do not lose money.

Regards

Dear Jasm25

Any update please?

Regards

"I am deeply saddened and frustrated by your handling of this issue. My balance was 7,200, and now I am only withdrawing 1,500, entirely due to your intentional stalling and delays. It is clear that you do this so the player loses their money. I am confident that the owner of this casino hired a psychology professor before starting it, specifically to manipulate and bring down players.

Regarding the transfer, it has reached my wallet, but I will not be reassured until the money is actually in my bank account.

Wait for further details from me."

I  have been suffering from severe psychological shock for the past two days, to the point where I couldn't even eat or speak to anyone.

Regarding my balance of 6,200, I was pushed into playing out of utter frustration and desperation. It is mathematically impossible for what happened in Blackjack to be a coincidence: every single time, the dealer showed a 6 while I had high cards, the dealer flipped their card to become 11, and then drew cards to hit 21 while I was holding 20, causing me to lose repeatedly. Furthermore, I tried almost every single slot game available, and not a single one of them paid out even a single cent.

They know very well that I am skilled at Roulette and make consistent profits there. Shockingly, as soon as I opened this complaint with Casino Guru, the casino immediately banned me from all Live Casino games and Roulette, restricting me only to slot games—which are universally known for high house edges and heavy losses.

I have full evidence and screenshots proving that they intentionally canceled more than 4 different payment methods to push me to the edge of a nervous breakdown and force me to lose my funds through unfair and malicious tactics. Because of this horrific experience, I have completely lost trust in all online casinos.

To conclude, I must say that I was 100% confident and trusted—oh boy—that if I played in this casino after opening the complaint, you would eventually return all the money I had won and earned."

I urgently ask Casino Guru to enforce true justice and hold them accountable, and I am demanding full compensation with the backing of Casino Guru. I have all the proofs ready."

Dear Jasm25,

Thank you for the update. I’m sorry to hear about the distress this situation has caused you. I’m glad to hear that the withdrawal has now reached your wallet.

Given the circumstances you described, I strongly encourage you to refrain from any further gambling activity and focus on your well-being while we clarify the remaining situation with the casino.

In the meantime, I strongly recommend installing free app BetBlocker onto your computer and mobile. This way you can restrict your access to many gambling websites of various jurisdictions.

Thank you for your patience.

Dear V.Vegas Casino,

Thank you for your continued cooperation and for assisting with the player's withdrawal.

Could you please confirm whether the player's account has now been permanently blocked and that the player will no longer be able to access or reopen it?

Thank you in advance for your clarification.

Dear Jean

We hereby confirm the account is permanently closed.

Kind regards

Dear Jasm25,

Thank you for your updates throughout this complaint. We understand this situation has been very distressing due to a long period of verification issues and repeated withdrawal difficulties. We are glad that the withdrawal has reached your wallet. The casino has also confirmed that your account is now permanently closed.

Given what you have shared about losing control over your gambling, we strongly recommend that you request permanent self-exclusion not only from V.Vegas but also from any other casinos or gambling operators where you have an account. Please note that self-exclusion from V.Vegas alone does not necessarily protect you from accessing its sister or affiliated casinos.

For your own protection, we encourage you to refrain from further gambling and consider using blocking tools such as BetBlocker or Casino Guru's Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

Based on the casino's confirmation of the permanent closure and the progress with your withdrawal, we will now proceed with closing this complaint.

Best regards,

Jean