Vegaz Casino - O pagamento do jogador foi atrasado.

I made two withdrawals 50 hours ago one for 2001 for 1777. The one for $2000 was paid within 3 1/2 hours 1777 is going on 50 hours now I have contacted support. I have contacted Czech I have contacted finance department. Nobody is getting back to me. I’ve been a long time customer with this organization. They paid my first withdrawal within three hours yet the second withdrawal nobody’s getting back to me. I’m wondering if the casino has no money. I’m wondering if they’re just stealing people’s money now I’ve made significant SAL I’ve spent back $900. I have deposited another $200 and nobody wants to get back to me with where my funds are and why they haven’t paid me yet their rules state two business days maximum that time is gone and again the first withdrawal was processed within five hours of actually three hours. What is going on here please help.

Dear woodbine777,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear woodbine777,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

yes they finallhy paid within 4 days outside there time periods it was very confusing though how one withdrawal was paid with8n 3 hours and the next one within 4 days wasn't ok wasn't acceptable no-one to complain to or to get proper answers from but all is well that ends well ty ty ty

Dear woodbine777,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru