VeryWell Casino - A retirada do jogador está atrasada.

I won a considerable amount of money over 1-2 evenings.

I have been told by the casino that I can only withdraw up to 400 Euro every 36 hours and if I haven’t been able to withdraw all the money within 30 days without making a deposit. I will forfeit any remainder.

The T&C’s state a maximum of £2000 Euro a day can be withdrawn but the limits they have set on withdraw are 400 Euro which takes 36 hours to be made available.

The casino try to appease by suggesting the withdraw could take as little as 1 hour or as much as 36 hours, my experience is it always takes the maximum 36 hours!

I have asked for my account to be closed and any remaining winnings be paid to me.

The casino have said they will happily close my account but will not pay the winnings should I leave.

i feel, to wait nearly 30 days to receive my full winnings with the possibility of losing some of it due to conflicting casino policy or indeed all of the money in my account if i choose to close it. Is tantamount to theft.

after all said and done, they were happy to take my money but do everything possible so as not to payout.

There are no bonus or free spins restrictions on my account.

At present the account remains open.

Dear Dans,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify the dispute value? You set it to €760,442, however, after reviewing your screenshots, it seems you have € 7,604 in your casino account.
• Is it possible to have more than one pending withdrawal at a time?
• Do I understand correctly that you accumulated your winnings without any bonuses?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi

the amount owed is 7,604.42

You are not permitted to have more than one pending withdrawal at any one time.

yea, all money in the account is owed and is eligible for withdrawal.

Thank you very much for your reply, Dans. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Dans,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru