VeryWell Casino - O saque do jogador é restrito.

Complaint Title:

Very Well Casino – Unfair withdrawal limits, can’t access full £3,000 winnings

Casino: Very Well Casino

[redacted]

Amount in dispute: £3,000

Country: United Kingdom

Complaint Description:

Hello Casino Guru team,

I am filing this complaint against Very Well Casino because they are deliberately stopping me from withdrawing my full legitimate winnings.

1. I won £3,000 real money (no bonus used, no rule breaches, fair play).

2. Their official Terms & Conditions clearly state: Maximum withdrawal = £2,000 per day.

3. However, their system locks me to ONLY £400 per transaction, and I have to wait 48 hours between each withdrawal.

4. At this rate it will take 15–18 days to get all £3,000 — but their terms also say "any balance not withdrawn within 30 days, or if no deposit in last 30 days, will be confiscated". This is predatory, misleading, and designed to let them steal my money.

5. I am a UK player — they hold NO valid UKGC license, so I have no official protection except your help.

6. My account is fully verified / I have sent all KYC documents.

7. I have already requested my first £400 withdrawal, but I am terrified they will stall until the 30 days are up and take the rest.

What I want:

• Force them to raise my limit to their stated £2,000/day OR pay the full £3,000 in one go.

• Get written guarantee my funds will NOT be confiscated while I withdraw.

• Fast processing of all payments.

I have attached:

• Screenshot of my £3,000 balance

• Screenshot showing £400

Please help me — this is my only chance to get paid.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear ALFIEMOUNTFORD1576,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing your winnings from Very Well Casino.

We have received your email of additional evidence.

To better understand the situation and assist you more effectively, could you please provide answers to the following questions?

• Have you successfully completed previous withdrawals from the casino, and if yes, did you encounter similar issues?
• Where does it say in their terms "any balance not withdrawn within 30 days, or if no deposit in last 30 days, will be confiscated"? Please post a screenshot.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean

Hi Jean,

Thanks so much for picking this up, here are the clear answers + evidence you asked for:

1. Have you successfully completed previous withdrawals / similar issues before?

NO — This is my FIRST EVER withdrawal request here. I only won this £3,000 recently, requested my first €400/£400 withdrawal straight away. It got REJECTED for "KYC verification" even though proof of address was already verified. I have NEVER withdrawn here before, so no history — but this issue started instantly.

2. Where does it say the 30-day / confiscation rule?

See ATTACHED SCREENSHOT

Agent MEGAN live chat — where she CONFIRMED that the official limit is €2,000/day but system only lets €400 every 36hrs → meaning it takes 18–20 days to withdraw full amount, deliberately cutting it close to that 30-day rule.

Megan’s written guarantee: "Funds are ONLY confiscated if PLAYER breaks rules — casino delays/limits are NOT my fault and funds remain safe" — this is them admitting they use that rule as a threat but can’t actually apply it here:

• They are unlicensed in UK

• I have now uploaded full KYC: Passport + Proof of Address (already verified) + Proof of Card

• I am 100% verified now, waiting them to process the rejected €400

Everything matches, I have done nothing wrong, and I have their staff’s own words as proof.

Thanks again for your help — I’m happy to provide anything else you need.

Regards,

[redacted]

Username: [redacted]

It is good to hear that your verification has now been successfully completed and that you can proceed with your withdrawals.

As for the withdrawal limit of £400 per day, it is not unusual for casinos to impose transaction limits or withdrawal caps based on the specific payment method used. It is also standard for individual withdrawals to require several days for processing, especially when a player is completing their first payout.

I can keep this complaint open so we can monitor the situation and ensure that your future withdrawals are processed within a reasonable timeframe.

Regarding the term "any balance not withdrawn within 30 days, or if no deposit in last 30 days, will be confiscated," I reviewed the screenshot you previously submitted and was not able to locate this wording. If you have another screenshot where this exact statement appears, please forward it so we can verify it properly.

Dear ALFIEMOUNTFORD1576,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru