VipLuck Casino - Jogador enfrenta dificuldades para efetuar o saque.

Having read numerous reviews on this website and other websites, I firmly believe that this site is committing fraud. I have attempted to withdraw my funds and have been told they will not process the payment on the same method which was interact that I used to make a deposit, they are now telling me to use crypto, or an e-wallet, which I do not use looking for help. Here I have screenshots saved.

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Dear Michaelhferrence,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

It's important to understand that the casino doesn't have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn't necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.

• Was your account successfully verified in the past?
• Have you made any successful withdrawals using Interac before?
• Which payment methods are currently available in your casino account for deposits and withdrawals?
• Have you tried contacting Interac directly, as advised by the casino, to check whether payments from VipLuck Casino can be accepted and processed to your account without being declined?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Michaelhferrence,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika