VipLuck Casino - O levantamento dos prémios dos jogadores está atrasado.

I requested a withdrawal of $40 from VipLuck Casino. The withdrawal status was marked as "completed" on their end, however the funds never arrived in my bank account. I contacted their live chat support multiple times and was repeatedly given scripted responses telling me to wait 7 business days and to contact my bank.

When I asked for a transaction reference number or any proof of the transfer, the support agent admitted she had no access to transaction records and could not provide any documentation. She continued to redirect me to my bank despite acknowledging she could not give me any reference number to present to them.

I have the entire chat conversation saved as screenshots showing that they confirmed the withdrawal was processed but refused to provide any transaction ID, receipt, or proof of transfer. The agent closed the conversation without resolving the issue.

A legitimate casino should always be able to provide a transaction reference number for a completed withdrawal. The refusal to do so, combined with the scripted non-answers, raises serious concern about whether the funds were ever actually sent.

I am requesting that VipLuck either provide proof of the transaction or return the $40 to my casino account immediately.

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Dear jahruzalem,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear jahruzalem,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear jahruzalem,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru