Wageon Casino - Os ganhos do jogador são confiscados.

In the game Buffalo 50 I thought I had bet 0.20 cents! Because the information was in USD and the game was set to credit and not currency (I noticed later), it wasn't 0.20 cents but 20 USD. Suddenly everything went black, the screen was completely frozen! Then I opened the game again and a win appeared (see screenshot) but the winnings were not credited to my profile account! The money is gone!!!! I am shocked, I contacted support immediately, but so far no response! I really want to get my winnings paid out and it's not my fault if the site has technical problems or whatever. Please help!

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Ich habe bei dem Spiel Buffalo 50 gedacht ich habe 0,20cent gesetzt! Da die Angabe in USD war und im Spiel nicht Währung sondern Credit eingestellt war ( später bemerkt ) waren es bicht 0,20Cent sondern 20USD. Plötzlich war alles schwarz, Bildschirm war komplett eingefroren! Danach öffnete ich das Spiel erneut und es schien ein Gewinn auf ( Siehe Screenshot ) aber der Gewinn wurde in meinem Profil Konto nicht gutgeschrieben! Das Geld ist weg!!!! Ich bin schockiert, habe sofort den Support kontaktiert, aber bisher keine Rückmeldung! Ich möchte ganz dringend den Gewinn ausbezahlt bekommen und kann nichts dafür, wenn die Seite technische Störungen hat oder was auch immer. Bitte um Hilfe!

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Dear sesea,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Wageon Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Do I understand correctly that you have placed only 20 USD bets?
• Do you happen to have a video recording or screenshots showing the incident when the screen went black?
• Is this recorded in your game history? Could you please send it to my email katarina.d@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear sesea,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina