Wager Tales Casino - A desistência do jogador está atrasada.

Hello

I also want to file a complaint, even though I know it won't do any good. I played without a bonus, my account is verified, and I requested a withdrawal of €650 on December 14th. But, like other players, I always get the same response: the withdrawal needs to be carefully reviewed. It's basically the same explanation I got from Golden Lionbet Casino, where I've been waiting for a withdrawal for over a year.

Hallo

Auch ich möchte eine Beschwerde einreichen auch wenn es nichts bringt. Ich habe ohne bonus gespielt,mein konto ist verifiziert und habe am- 14.12 eine Auszahlung von 650 euro beantragt. Aber wie auch bei anderen Spielern kommt immer die gleiche Antwort. Die Auszahlung muss sorgfältig geprüft werden. Eigentlich sind es auch immer die gleiche aussagen wie bei dem goldenlionbet casino, wo ich schon über 1 jahr auf eine Auszahlung warte.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• When have you passed account verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello

No, it's my first withdrawal, and before I could submit a withdrawal request, I had to verify my identity. That was on December 14th.

Hallo

Nein es ist meine erste Auszahlung und bevor ich einen Auszahlungsantrag stellen konnte, musste ich mich erst verifizieren. Das war am 14.12

Dear Gretche70,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Gretche70,

I am sorry to hear about your troubles. I am Lucia and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. If there happen to be any developments, please keep me informed.

I would also like to strongly encourage you not to play your balance any further while the investigation is ongoing.

Best regards,

Lucia

Okay, thanks, but I probably won't get any news, as the casino isn't responding to any emails. Only via live chat do you get the same answer over and over again.

Ok, danke aber ich werde wohl keine Neuigkeiten bekommen, denn das Casino reagiert auf keine einzige email. Nur per Live Chat bekommt man immer wieder die gleiche Antwort

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

It was pretty obvious that there would be no response from this casino. They're obviously too cowardly for that.

War eigentlich klar das hier keine Antwort von diesem Casino kommt. Dafür sind sie natürlich zu feige.

Dear Gretche70,

Thank you for your patience while I looked into your complaint.

Unfortunately, despite multiple attempts, I haven’t been able to get any response from the casino. Without their cooperation, there is very little I can do to move the case forward. As the casino is operating without a valid license, there is no official gaming authority I can escalate the issue to.

For now, I will mark the complaint as unresolved in the system. I understand this is not the outcome you were hoping for, and I’m truly sorry that I couldn’t achieve a better resolution for you in this case.

That said, unresolved complaints do affect a casino’s overall rating, and this feedback can sometimes encourage them to change their approach. If the casino decides to respond at any point, I will immediately reopen your complaint and notify you by email.

Going forward, I strongly recommend choosing casinos based on their reviews and ratings, as this can help reduce the risk of similar situations in the future.

I genuinely regret that I couldn’t be of more help on this occasion, and I appreciate your understanding. If you have any other questions or need assistance in the future, please don’t hesitate to reach out.

Best regards,

Lucia S