WestAce Casino - Jogador quer o reembolso dos depósitos após autoexclusão.

Good evening, while I had requested exclusion due to addiction from the Westace casino and confirmed my exclusion, the casino allowed me to reopen an account with the same details, resulting in me losing €630. I have all the evidence needed for this case. I would like your help to get my deposits back. Give me an email so I can send you the conversation with them. For now, I am uploading a photo of the deposits!

Καλησπέρα ενώ είχα ζητήσει αποκλεισμό λόγο εθισμού από το καζίνο westace και επιβεβαίωσα τον αποκλεισμό μου το καζίνο μου επέτρεψε να ξανά ανοίξω λογαριασμό με τα ίδια στοιχεία με αποτέλεσμα να χάσω 630€ έχω όλα τα αποδεικτικά που χρειάζονται για αυτήν την υπόθεση θα ήθελα την βοήθεια σας για να πάρω πίσω τις καταθέσεις μου. Δώσε μου ένα εμαιλ για να σου στείλω και την συνομιλία μαζί τους. Προς το παρόν σου ανεβάζω φωτό με τις καταθέσεις!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WestAce Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps, if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you contact the casino again via email at support@westace.com, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings WestAce Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas