WhaleBet Casino - A desistência do jogador foi adiada.

Hello, a few days ago I made a withdrawal which was canceled, but the money was never returned to my account. I also can't get in touch with any operator. I want a solution or I will file a fraud complaint.

Hola hace un días hice un retiro lo cual me cancelaron pero el dinero nunca me reintegraron a mi cuenta, tampoco puedo comunicarme con ningún operador quiero una solución o empezaré una denuncia por estafa

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you completed the full KYC verification at this casino, or at least submitted any identity documents for the verification of your account?
• Have you contacted customer support to ask why your withdrawal request was cancelled? If so, what reason did they provide?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika