Wild.io Casino - A conta do jogador foi encerrada sem explicação.

I made an account in this casino and made a deposit in LTC of 37.82 USD, and do not make any bet since it creates the platform, just hours later the account was closed without the possibility of accessing it or my funds and without receiving explanations.

I wrote to support 2 days ago and they don't answer anything and I think it's a practice they do to keep the money, that's why I'm presenting this formal complaint around here to see if they show their faces

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you have not engaged in any gameplay prior to the account closure?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila