Wildsino Casino - As retiradas dos jogadores foram adiadas.

Hi, this company has block my with drawls. I have put in $50,000 over the last 3 months and have made previous withdrawals that were accepted. I have no gotten very lucky and my account sits at $240,000.00. they have blocked me from withdrawing. All my accounts are verified and ticked off by Wildsino but they refuse to work with me and I can’t even try withdraw money. What options do I have to get what I’m owed ? I understand they limits on my withdrawals but I can’t even submit a withdrawal

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Have you had any successful withdrawals with this casino ?
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Yes had a bonus, after wagering the required amount I had $15,000 - $20,000 after the bonus wager was met. All in slots. Then played slots till I lucky got to around $150,000 , played some black jack last night got it to around $255,000 and currently sitting in around $230,000. Withdrawals still block by wildsino.

yes had successful withdrawal about 3 months ago then they blocked me from making anymore.

Hello,

thank you for your reply.

Could you please specify which bonus you have used? Kindly share the link here in the thread.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Edstar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru